Part-Time Patient & Family Concierge, Senior

UPMC; Pittsburgh (Allegheny County); On-site; USD 19,000 - 30,000; Part time

Job summary

UPMC Passavant is seeking a Part-Time Patient and Family Concierge, Senior to support the Medical Stepdown Unit with administrative and frontline patient experience tasks. The role combines clerical duties, patient transport coordination, and bedside support to enhance care delivery.

You will handle phones, admissions/discharges, coordinate tests and transports, maintain charts, greet visitors, assist with directions, and ensure cleanliness.

Qualifications

• High School diploma or GED required.
• 6 months of experience as a Patient & Family Concierge or equivalent.
• Strong desire to deliver exceptional patient experience.
• Ability to follow written and verbal instructions.
• Completion of 1 annual contribution to hospital activities.
• Maintain confidentiality and professional behavior.

Responsibilities

• Handle department administrative tasks: phones, transfers, reports, physician orders, mail.
• Coordinate patient tests, procedures and transports; manage equipment.
• Build and maintain patient charts; complete admissions and discharges.
• Update bedboards; place work orders; contact Biotronics for issues.
• Greet hospital guests and provide directions.
• Safely transport patients and supplies; ensure cleanliness.
• Maintain inventory and stock areas.
• Respond to call lights; distribute care plans.
• Follow system-wide competencies/behaviors.

Education

HS diploma or equivalent

Job description

Join Our Community!
Are you passionate about the patient experience and seeking growth opportunities? UPMC is dedicated to providing each patient with the right care, in the right way, at the right time, every time. Our Patient and Family Concierges are essential partners in that mission, enhancing the patient experience at UPMC with positivity and integrity. Join us as we provide Life Changing Medicine to our community.

Join Our Community!
Are you passionate about the patient experience and seeking growth opportunities? UPMC is dedicated to providing each patient with the right care, in the right way, at the right time, every time. Our Patient and Family Concierges are essential partners in that mission, enhancing the patient experience at UPMC with positivity and integrity. Join us as we provide Life Changing Medicine to our community.

Position:

Part-Time Patient and Family Concierge, Senior

Department:

4 Pav - Medical Stepdown Unit

Location:

UPMC Passavant

Shifts:

24 hours/week - rotating daylight, evening, weekend, and holiday shifts. Hours vary by unit.

• Title and salary are based on education and experience.

Responsibilities:

The primary function of the Patient & Family Concierge, Senior is administrative. Duties will include the following:

• Handle department administrative tasks: answer phones, transfer calls, print reports, enter and communicate physician orders, distribute mail, and check crash carts.
• Coordinate patient tests, procedures, and transports; complete errands; order and maintain CyraCom equipment; assign Responder 5 and phones.
• Build and maintain patient charts, file papers, manage auto-print reports, and print chart copies upon request.
• Complete patient admissions, discharges, and transfers through the electronic health record.
• Update Bedboards and communicate changes; place work orders or contact Biotronics for equipment issues.
  

The secondary function of the Patient & Family Concierge, Senior is as a Patient & Family Concierge, which may include the following duties:

Destination Coordinator:

• Greet and assist hospital guests.
• Provide directions and information.
• Use computers for patient information while respecting confidentiality.
  

EVS Associate:

• Clean assigned areas and remove trash.
• Make beds and ensure cleanliness.
• Report issues to the supervisor.
  

Transporter:

• Safely transport patients and equipment.
• Deliver supplies and record transportation data.
• Report activities to the manager.
  

Supply & Equipment Management:

• Order and organize supplies.
• Maintain inventory and check expiration dates.
• Monitor and stock patient and supply areas.
  

Patient Care Support:

• Respond to call lights and assist patients.
• Round hourly and distribute care plans.
• Perform audits and update bulletin boards.
• Follow mandatory reporting procedures.
• Performs in accordance with system-wide competencies/behaviors.
• Performs other duties as assigned.
• High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED.
• 6 months of experience as a Patient & Family Concierge or equivalent
• Demonstrated competency in all responsibilities of Patient & Family Concierge role
• Internal promotions to this level are based on the discretion of the business unit's assessment of employee performance
• Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times
• Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges
• Ability to follow written and verbal instructions
  

Licensure, Certifications, and Clearances:

• Act 34