Casual IT Lab Technician - Tech & Lab Support

College of New Caledonia; Virginia (MN); On-site; USD 34,000 - 38,000; Part time

Job summary

The College of New Caledonia is seeking a Casual Lab Technician for the Technologies program in Prince George, BC. This role supports the program with lab setup, inventory, safety inspections, maintenance, and purchasing, while collaborating with instructors and staff to ensure timely student success.

Responsibilities include diagnosing issues, maintaining training aids, and using college systems to process work orders. A two-year IT/Networking diploma and ITAN certs are expected.

Qualifications

• Two-year diploma in the field of study being supported by role.
• Information Technology & Networking (ITAN) – CompTIA A+, CCNA (Cisco Certified Network Associate) certificates.
• 2 years or more of current and related work experience in relevant field; or an equivalent combination of education and experience.
• Demonstrated expertise in troubleshooting and proficiency in diagnosing and resolving problems related to program technologies and systems. High skill level with Microsoft Office applications.

Responsibilities

• Working from specifications prepared by departmental faculty, the Lab Technician analyses, designs, documents, develops training aids in support of courses, laboratory assignments and the departmental operation.
• Perform configuration and routine maintenance tasks pertaining to program training aids.
• Diagnose and resolve technical problems related to lab systems, software, hardware, and other training aids. Investigate issues thoroughly, identify root causes, and implement appropriate solutions to prevent recurrence.
• Perform lab inspections in designated program spaces at the beginning and end of each day in order to identify and rectify issues to maintain a safe working area in accordance with WorkSafe BC, WHMIS and school’s requirements and procedures.
• Provide prompt and effective support to faculty and students by assisting with laboratory-related issues and ensuring smooth operation of training aids.
• Maintain accurate records of issues, resolutions, and troubleshooting steps. Document common procedures and solutions to build a knowledge base for future reference and training purposes.
• Regularly perform inventory management process duties: receiving and inspecting products and verify condition; sorting and stocking; taking tools, equipment, or consumables out of service and disposal of products at end of life; and updating college inventory management system with addition and removal of products.
• Provide support for lab components by using appropriate communications as per School’s procedure by ensuring consumable needs for projects and practice are available and in stock; preparing and ensuring training aids and equipment are moved to requested location for use and in a ready to use state; and making available specialized tools from the equipment/inventory room by ensuring they are not double booked.
• Creating work order requests using college software and procedures for maintenance of the building/lab space where deficiencies are identified.
• Provide brief student supervisory support to instructors for safety purposes only.
• Attend departmental meetings to provide input on matters relating to the workshop and departmental procedures.
• Communicates with internal and external suppliers regarding the coordination of repair or warranty issues.
• Liaise with other College departments.
• You will be part of a team actively engaged in contributing to and accomplishing the vision, mission and goals of the College and in supporting the aspirations and needs of our learners and communities.
• You will promote a positive work atmosphere and communicate in a professional manner that demonstrates mutual respect with students and colleagues.
• Other related duties as assigned by Supervisor or designate.

Skills

Troubleshooting

Time management

Teamwork

Communication

Education

Two-year diploma in IT/Networking

CompTIA A+ certification

CCNA certification

Tools

Microsoft Office

Inventory management system

Job description

The College of New Caledonia is seeking a Casual Lab Technician for the Technologies program in Prince George, BC. This role supports the program with lab setup, inventory, safety inspections, maintenance, and purchasing, while collaborating with instructors and staff to ensure timely student success.

Responsibilities include diagnosing issues, maintaining training aids, and using college systems to process work orders. A two-year IT/Networking diploma and ITAN certs are expected.