Casual Interest Pool - Digital Navigator

PCC Portland Community College; Portland (OR); On-site; USD 22,000 - 34,000; Part time

Benefits offered by this job

Casual employment hours limits

Benefits eligibility (sick leave, 401k

Job summary

Portland Community College is seeking a Digital Navigator for casual, in-person work to assist students with finding affordable internet access, devices, and introductory digital skills. You will provide customer-focused support to help users become proficient with technology and online resources.

The role emphasizes equity in internet access and assistive technology training for underserved communities in the Portland metro area.

Qualifications

• Good customer service skills.
• Basic digital literacy for guiding users.
• Ability to assist with assistive technologies and devices.

Responsibilities

• Provide training and technical support to help students access and use assistive technologies effectively.
• Support PCC’s goal of widening equitable internet access and digital literacy for underserved students and residents of the Portland metro area.

Skills

Customer service

Digital literacy

Assistive tech basics

Job description

Join Our Team at Portland Community College

Please note: PCC currently limits employment to individuals residing in Oregon and Washington. Employment offers are contingent upon the ability to establish residence in Oregon or Washington. Portland Community College will also ensure that applicants requiring reasonable accommodation for the hiring process are provided for. If reasonable accommodation is needed, please contact the PCC Talent Acquisition Team at [e-mail]. Portland Community College is the largest post-secondary institution in Oregon and 19th largest in the nation, serving approximately 80,000 full- and part-time students. With four comprehensive campuses, five workforce training and education centers, and 200 community locations in the Portland metropolitan area, our unique role is to make high-quality education accessible to everyone, creating opportunities for our students and contributing to the economic development of our community. Casual positions at Portland Community College have a working hour limit per fiscal year. Please see the Casual Employment at PCC section below for more details.

What You’ll Do and Who We Are Looking For

The Digital Navigator provides individualized or small-group assistance to current and prospective students (credit & non-credit) who need help locating affordable home internet service, internet-capable devices, and/or coaching in introductory digital skills to become effective home internet users.

Responsibility: Provide critical training and technical support to ensure students can access and utilize assistive technologies effectively. This role is crucial to Portland Community College’s efforts to provide digital literacy support, equitable internet access, and assistive technology training for underserved students/residents of the Portland metro area.

Candidates should have good customer service skills, and a general Digital literacy to help others.

This position is casual, part-time and in-person.

Casual Employment at PCC

• Clerical/Administrative Support Employee can work up to 599 hours in a fiscal year
• Service Assistant/Maintenance Employee can work up to 599 hours in a fiscal year
• Skilled Craft Employee can work up to 599 hours in a fiscal year
• Technical Assistant Employee can work up to 599 hours in a fiscal year
• Professional Employee can work up to 959 hours in a fiscal year
• Management/Supervisory Employee can work up to 1039 hours in a fiscal year

Casual Compensation

Hourly Range $16.30 - $24.95

Potential Benefits Eligibility

As a new Casual employee, you may be eligible for certain benefits through PCC, such as Oregon Sick Leave and retirement savings plans. More detailed information on the benefits plans, who is eligible, and how to enroll or make changes can be found at pcc.edu/hr/benefits. Please email [e-mail] if you have any questions.

Please note that Portland Community College is not currently able to provide visa (e.g. H1-B Visa) sponsorship for potential employees.

Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation: Veterans: DD214 Disabled Veterans: DD214 and Letter from the Department of VA

According to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view Portland Community College’s (PCC) most recent Annual Security Report (ASR) on the Department of Public Safety website. The ASR contains current security and safety-related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on PCC properties for the last three calendar years. Paper copies of the ASR are available upon request at all Department of Public Safety offices.

We are an equal opportunity employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class.

Portland Community College is committed to hiring and retaining a workforce which reflects all aspects of the rich diversity of our student body.