Casual Customer Service Supervisor - Cape May Lewes Ferry

Delaware River & Bay Authority (DRBA); Lewes (DE); On-site; USD 25,000 - 30,000; Part time

Job summary

Delaware River and Bay Authority is seeking a casual Customer Service Supervisor in Lewes, DE. The role focuses on ticketing, reservations and sales for the Cape May-Lewes Ferry, with supervision of the Customer Service Department. Expect weekend and holiday shifts from 12:00 p.m.

to 8:00 p.m. and a part-time schedule with no guaranteed hours. The position emphasizes supervising staff, handling customer issues, and performing administrative duties to support operations.

Qualifications

• Supervisory experience preferred.
• Strong verbal and written communication skills.
• Experience handling cash and performing POS transactions.
• Proficiency with Microsoft Office and POS equipment.

Responsibilities

• Supervise a sales and customer service team, including training, coaching and counseling staff.
• Assist with setup, promotion, selling and upselling of events and products.
• Handle and resolve customer complaints to maintain high service levels.
• Track, monitor and measure productivity within the team.
• Provide the highest level of customer service to internal and external customers.

Skills

Supervisory skills

Multitasking

Verbal/written communication

POS equipment

Cash handling

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

CASUAL CUSTOMER SERVICE SUPERVISOR

Location: Lewes, DE

Hourly Rate: $20.00

Work schedule is primarily weekends and holidays from 12:00 p.m. to 8:00 p.m. to cover other shifts in support of the departmental needs

Opening Date: October 13, 2026 Closing Date: Until Filled

I. POSITION SUMMARY

This position is a casual Customer Service Supervisor which is responsible for conducting sales and providing customer service, supervision, and administration for the Cape May-Lewes Ferry ticket/tollbooth/call center operations. This position has a primary role in the day-to-day supervision of the Customer Service Department. The Customer Service Supervisor is responsible for providing supervision of employees in the following duties: ticketing, reservations, and sales; handling and resolving customer-related issues; and performing a variety of administrative duties. Work schedule is primarily weekends and holidays from 12:00 p.m. to 8:00 p.m. to cover other shifts in support of the departmental needs. Additional shifts will be required based upon business needs.. This casual position is part-time with no guaranteed minimum number of hours, nor are there any guaranteed assignments.

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervises a sales and customer service team training, coaching and counseling staff
• Assists with setting up, promotion, selling and up-selling of all events and products offered to the public
• Handling of, and resolving of, customer complaints
• Tracks, monitors, measures productivity
• Provides the highest level of customer service and professionalism to all internal and external customers

III. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Strong ability to supervise and motivate employees
• Ability to handle multiple tasks, projects, and priorities
• Good verbal and written communications skills
• Ability to operate a variety of office and point-of-sale equipment, such as, personal computers in addition to experience with Microsoft Office products
• Cash handling experience
• Ability to provide superior customer service to everyone by responding in a courteous and efficient manner

IV. REQUIRED EDUCATION AND EXPERIENCE

• High school diploma or equivalent.
• Two years of supervisory experience preferred
• Two years of experience in sales, call center operations, or customer service

V. LICENSES, REGISTRATION, AND SPECIAL REQUIREMENTS

• Possession of a valid motor vehicle operator's license

VI. ADDITIONAL REQUIREMENTS

• Applicants will be subject to a background check
• Subject to pre-employment drug testing
• Delaware River and Bay Authority requires all employees to have direct deposit with a financial institution or enroll in the payroll card program to receive their bi-weekly pay