Casual Banquet Houseperson

Fairmont Hotels & Resorts; Seattle (WA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Meal breaks

Staff dining

401K with match

Learning programs

Parking discounts

Career growth

Job summary

The Fairmont Olympic Hotel in Seattle is seeking a Casual Banquet Houseperson to help set up function rooms per the Banquet Event Order, determine equipment, linen, and supplies, and assist with delivery of materials. This role emphasizes guest service, clear communication, and physical readiness to lift up to 75 lbs.

Benefits include medical, dental and vision insurance for full-time colleagues and families, 401K with a 4% match, paid meal breaks with meals, parking discounts, learning

Qualifications

• Customer service experience preferred.
• Ability to work independently and prioritize responsibilities.
• Strong communication and guest service orientation.
• Flexible schedule including nights, weekends and holidays.
• Visa requirements; must be legally eligible to work in the United States.

Responsibilities

• Ambassador of the hotel, inside and outside the workplace.
• Maintain a high energy, positive, professional appearance.
• Provide personal service to guests following hotel standards.
• Relay accurate directions to guests on inquiries regarding rooms and facilities.
• Assist staff to maximize service standards.
• Escalate to supervisor for advice when needed.
• Report guest complaints and comments promptly.
• Respect key handling procedures and schedules.
• Share daily activity with supervisor.
• Perform opening/closing duties as required.

Skills

Customer service

Independent worker

Communication skills

Flexible schedule

Visa eligibility

Guest service orientation

Attention to detail

Team player

Job description

Company Description
Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city. Be a part of history, providing service to our guests in an iconic and luxurious setting. We look forward to welcoming you to the historic Fairmont Olympic Hotel located in the heart of Seattle.

Job Description
Join Our Team as a Casual Banquet Houseperson at Fairmont Olympic Hotel! The Banquet Houseman position entails physically setting up a function room based upon the Banquet Event Order. The position involves reading a BEO and determining which equipment is needed, understanding the design of the room, determining linen requirements and paper supplies necessary to completer the banquet event. The activities would include lifting up to 75 lbs. vacuuming carpets, polishing glass and mirror tops, delivering boxes of materials for clients, etc. This is a front of house, guest service position requiring above average communication skills to speak properly to guests and employees.

What Is In It For You

• $24.36 per hour + tips
• Parking/Commuting Discounts
• Paid meal breaks with complimentary meals served in our Staff Dining room
• Learning programs through our Academies
• Medical, dental, vison insurance available for all full-time colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance
• 401K Retirement plans with a 4% match for all colleagues
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
• Fun, elegant atmosphere with amazing colleagues!

Key Responsibilities

• To be an ambassador of the hotel, in and outside the work place
• Responsible for maintaining a high energy, positive, professional appearance
• To provide a personal service to all the guests, fully aware and following the hotel standards and procedure
• To relay accurate directions to guests/visitors on inquiries regarding washrooms, meeting rooms and or meal rooms
• To assist staff member to insure they maximize their service standards
• To call the supervisor or manager for advice in serious cases or if an approval is required
• To be fully aware of and to report all guests’ complaints and comments
• To strictly respect the key handling procedures
• To respect schedules, terms and deadlines as agreed with the Management
• To share daily activity with the supervisor, including internal and external guest opportunities
• Adhere to Fairmont Olympic Hotel service standards
• To be entirely flexible and adapt to last minute request through the hotel or guests
• To carry out any other reasonable duties as assigned by Management
• Perform opening and/or closing duties, as per the position requires

Qualifications

• Customer services experience preferred
• Ability to work independently and prioritize responsibilities and handle a multitude of tasks, colleagues and guest requests
• A true desire to understand and anticipate the needs of others in a fast-paced environment
• Passion for guest service, strong guest service orientation and training skills required
• Excellent communication and customer service skills.
• Ability to work flexible schedule to include nights, weekends and holidays
• Banquet or Event experience preferred
• Visa Requirements; Must be legally eligible to work in the United States.

Physical Aspects of Position include but are not limited to the following:

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 75 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps

Additional Information
All your information will be kept confidential according to EEO guidelines.

Our Commitment To Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

We are an equal opportunity employer. All offers contingent on background check and E-Verify.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS