Castaway Bay Front Desk Agent

Cedar Point; Vermilion (OH); On-site; USD 16,000 - 23,000; Full time

Job summary

Join Cedar Point at Castaway Bay as a Front Desk Agent, delivering exceptional guest service to all visitors. You will check guests in/out, respond to inquiries, process charges, and operate the property management system with a friendly, professional demeanor.

Role requires availability for nights, weekends, and holiday periods, with a starting wage of $14.25 per hour and opportunities to learn in a dynamic hospitality environment at Cedar Point’s resort property.

Qualifications

• Provide exceptional guest service across Castaway Bay.
• Ability to handle guest inquiries in person and on the phone within a hotel setting.
• Willingness to work nights, weekends, and holiday periods as required.

Responsibilities

• Check guests in and out of Castaway Bay and answer guest questions throughout their stay.
• Answer guest questions in person and on the phone.
• Collect and record charges and assist with general office procedures.
• Learn and utilize the hotel Property Management System.

Skills

Guest service

Customer interaction

Night/weekend/holiday availability

Background checks/drug test readiness

Job description

At Cedar Point, work is FUN! Working as a Front Desk Agent means you will provide exception al service to all guests staying at Castaway Bay .

You’ll also…

• Check guests in and out of Castaway Bay and answer any guest questions or concerns throughout their stay.
• Answer guest questions in person and on the phone.
• Collect and record all charges as well as perform general office procedures.
• Learn and utilize the hotel Property Management System.

Overview

$14.25/hour

Ages 18+

At Cedar Point, work is FUN! Working as a Front Desk Agent means you will provide exception al service to all guests staying at Castaway Bay .

You’ll also…

• Check guests in and out of Castaway Bay and answer any guest questions or concerns throughout their stay.
• Answer guest questions in person and on the phone.
• Collect and record all charges as well as perform general office procedures.
• Learn and utilize the hotel Property Management System.

Responsibilities

Come join our world class team at Cedar Point . Cedar Point provides premiere entertainment with 200+ acres of FUN. As a member of our team, you’ll…

• Make our guests happy by delivering amazing experiences and helping them create lifelong memories.

• Interact with different people of all ages and backgrounds.
• Gain skills, knowledge and experience that will benefit your future.

Qualifications

• Must be at least 18 years of age
• Ability to bend, crouch, and stoop, push cart weighing up to 50 lbs., and use cleaning chemicals
• Ability to provide exceptional guest service
• Ability to work nights, weekends, and holiday periods to meet business needs
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education, and personal references, per Company policy, unless prohibited by federal, state, or provincial law