Cast Crew Member

Titanic Pigeon Forge; Pigeon Forge (TN); On-site; USD 17,000 - 22,000; Part time

Job summary

TITANIC PIGEON FORGE is seeking staff to engage and assist guests as they explore our museum and its artifacts. The role requires a strong guest service mindset and knowledge of Titanic boarding passes and artifacts.

Qualified candidates will have experience in public speaking and customer service, with the ability to work a varied schedule including evenings, weekends, and holidays. Apply to join a team dedicated to creating a memorable guest experience.

Qualifications

• Less than high school education.
• Experience in public speaking.
• Experience in customer service.
• Aptitude for learning company-based software.

Responsibilities

• Greet and direct passengers, coaches, tours and buses.
• Engage guests by sharing information about Titanic boarding passes and artifacts.
• Answer questions about artifacts and Titanic trivia for guests.
• Assist with special events at the museum and other locations as directed by management.
• Perform opening and closing duties.
• Maintain your designated area and adapt to a changing environment.

Skills

Public speaking

Customer service

Software literacy

Education

Less than high school education

Job description

TITANIC IS A DRUG FREE WORKPLACE AND AN EQUAL OPPORTUNITY EMPLOYER.

POSITION SUMMARY

Engage and assist guests as they explore our museum and its amazing collection of artifacts. Desire to exceed guest service expectations and knowledge of Titanic's boarding passes and artifacts is vital.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions

• Crew members must be able to work a varied schedule - days, evenings, weekends, holidays
• Greet and direct passengers, coaches, tours and buses.
• Enhance guest experience by forming a connection with guest boarding passes and its history of an actual Titanic passenger crew.
• Provide guest assistance throughout museum tour by answering questions regarding our artifacts and introducing Titanic trivia unheard of by the general public.
• Assist with special events held at the museum and other locations as deemed by management.
• Perform opening and closing duties.
• Aptitude to quickly familiarize yourself with Titanic's history, her passengers and our museum.
• Provide passengers with first class guest service.
• Create a happy, respectful and courteous environment.
• Ability to communicate well, interact and enjoy children.
• Assist with maintaining your designated area.
• Willingness to adapt to an ever-changing environment.
• Availability to work varied shifts including evenings, weekends, and holiday.

SKILLS & ABILITIES

Education: Less than high school education

Experience:

• experience in public speaking
• experience in customer service

Customer Service Computer Skills: Aptitude for learning company based software.

Other Physical Requirements

• Must be able to stand for long periods of time

WORK ENVIRONMENT

• May have some exposure to outside climates for extended periods of time.