Admissions and Cast Crew Members - Titanic

Titanic Pigeon Forge; Pigeon Forge (TN); On-site; USD 16,531 - 22,041; Full time

Job summary

Titanic Pigeon Forge is hiring a Guest Services Associate to engage and assist guests as they explore our museum and its artifacts. You will share knowledge of Titanic boarding passes and artifacts to enhance the guest experience.

The role requires standing for long periods, a flexible schedule including evenings, weekends and holidays, and a commitment to delivering first-class guest service in a friendly, respectful environment.

Qualifications

• Public speaking experience is preferred.
• Customer service experience is required.
• Education: less than high school diploma.

Responsibilities

• Greet and direct guests, coaches, tours and buses.
• Answer questions about artifacts and Titanic history to enhance guest experience.
• Assist with special events and museum operations.
• Perform opening and closing duties and maintain your area.
• Interact well with children and create a friendly environment.
• Adapt to a changing environment and work varied shifts, including evenings and holidays.

Skills

Public speaking

Customer service

Education

Less than high school education

Job description

TITANIC IS A DRUG FREE WORKPLACE AND AN EQUAL OPPORTUNITY EMPLOYER.

POSITION SUMMARY

Engage and assist guests as they explore our museum and its amazing collection of artifacts. Desire to exceed guest service expectations and knowledge of Titanic's boarding passes and artifacts is vital.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions

• Crew members must be able to work a varied schedule - days, evenings, weekends, holidays
• Greet and direct passengers, coaches, tours and buses.
• Enhance guest experience by forming a connection with guest boarding passes and its history of an actual Titanic passenger crew.
• Provide guest assistance throughout museum tour by answering questions regarding our artifacts and introducing Titanic trivia unheard of by the general public.
• Assist with special events held at the museum and other locations as deemed by management.
• Perform opening and closing duties.
• Aptitude to quickly familiarize yourself with Titanic's history, her passengers and our museum.
• Provide passengers with first class guest service.
• Create a happy, respectful and courteous environment.
• Ability to communicate well, interact and enjoy children.
• Assist with maintaining your designated area.
• Willingness to adapt to an ever-changing environment.
• Availability to work varied shifts including evenings, weekends, and holiday.

SKILLS & ABILITIES

Education: Less than high school education

Experience:

• experience in public speaking
• experience in customer service

Customer Service Computer Skills: Aptitude for learning company based software.

Other Physical Requirements

• Must be able to stand for long periods of time

WORK ENVIRONMENT

• May have some exposure to outside climates for extended periods of time.