Casino Systems Consultant

CoreTek Labs; Reno (NV); On-site; USD 110,000 - 160,000; Full time

Job summary

CoreTek Labs seeks a Professional Services Consultant to act as face-to-face consultant and technical liaison for our proprietary systems across the US and globally.

You will analyze client operations, guide software configuration and implementation, and lead system training, ensuring 100% client satisfaction during UAT and post go-live support. Travel up to 80% is expected.

Qualifications

• 8+ years of related experience in technical consulting, software implementation, or IT education.
• Knowledge of casino operational business practices, problem identification, software configuration & implementation, testing and training.
• Technical aptitude, professional presentation and superior customer service skills.
• Experience mentoring, training, and supporting software integration requiring varied interpersonal and technical skills.
• Ability to travel average 50% but up to 80%.
• Flexibility to work varied shifts including weekends, holidays, and overtime.

Responsibilities

• Provide expert professional consulting around casino business operations, software analysis, mentoring, and support for enterprise gaming products.
• Guide customers through the full software implementation lifecycle, ensuring seamless alignment with their operational requirements.
• Deliver structured training programs to client personnel using Instructor-Led (ILT), On-the-Job (OJT), and Virtual (VILT) delivery methods.
• Collaborate cross-functionally with Product Management, Engineering, and Technical Training teams to facilitate product readiness and improve documentation.
• Apply superior analytical and troubleshooting skills to resolve issues rapidly during upgrades and new system installations.

Skills

Technical consulting

Software implementation

Client training

Cross-functional collaboration

Travel readiness

Education

Bachelor's degree preferred

Tools

IGT Software

Job description

Location: NV - Reno, NV - Las Vegas, NJ - Egg Harbor, MS - Gulfport (Travel required all locations)

Type: Long term contract

Exp: 10+ Years

Position Overview

• As a Professional Services Consultant, you will act as the face-to-face consultant and technical liaison for our proprietary systems at client sites across the US and globally.
• In this dynamic role, you will analyze customer business operations, guide clients through complex software configuration and implementation, and lead comprehensive system training.
• You will be instrumental in ensuring 100% client satisfaction by providing first-level support during user acceptance testing (UAT) and post go-live phases.

Key Responsibilities

• Provide expert professional consulting around casino business operations, software analysis, mentoring, and support for enterprise gaming products.
• Guide customers through the full software implementation lifecycle, ensuring seamless alignment with their operational requirements.
• Deliver structured training programs to client personnel (ranging from front-line staff to executives) using Instructor-Led (ILT), On-the-Job (OJT), and Virtual (VILT) delivery methods.
• Collaborate cross-functionally with Product Management, Engineering, and Technical Training teams to facilitate product readiness and improve documentation.
• Apply superior analytical and troubleshooting skills to resolve issues rapidly during upgrades and new system installations.

Qualifications & Requirements

• 8+ years of related experience in technical consulting, software implementation, or IT education; Bachelor’s degree preferred.
• Technical responsibilities include knowledge of casino operational business practices, problem identification, software configuration & implementation, testing, training and support.
• Technical aptitude, professional presentation skills and superior customer service skills required.
• Previous experience providing Mentoring, Training, and Support with software integration requiring varied interpersonal and technical skills.
• Must be able to work cross functionally with Product Management, Engineering, Course Development, Support and Technical Training Support Services regarding Product Development, Documentation & Internal Training and Readiness.
• Technical aptitude, professional presentation skills, and superior customer service skills required.
• Ability to travel on average 50% but up to 80% (frequent and extended for multiple weeks at a time).
• Flexibility to work varied shifts, including weekends, holidays, and required overtime.

Experienced with:

• IGT Software Experience in one or more of the below areas a plus;
• Casino Cage - EZPay, Cage and Table Accounting (CTA).
• Casino Marketing and/or Player Loyalty- Patron Management, Various Bonusing products.
• Casino Table Games - Cage and Table Accounting (CTA), Table Manager.
• Various other Casino Gaming Products - Tournament Manager, Dynasty ETG.
• History of Developing working relationships with all levels of casino personnel from front line staff to General Managers, Directors and Executives.
• May participate in sales and proposal presentations in addition to completing ongoing team account activities
• Experience in Casino Operations in a gaming related area a plus.
• Experience with training others: Training delivery methods include; instructor led training (ILT), on the job training (OJT) and remote virtual instructor led training online (VILT).
• Ability to travel internationally a plus.