Casino Surveillance Specialist

MGM Resorts International; Atlantic City (NJ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Wellness incentives

Discounts on hotel/food/beverage/retai

Free parking

Job summary

The Borgata, a MGM Resorts International property in Atlantic City, NJ, seeks a Surveillance Operator to monitor casino activities using CCTV, review incidents, and archive evidence. You will document incidents, assist with investigations, and coordinate with authorities as needed.

Ideal candidates have a high school diploma or GED and at least one year of relevant experience, with a commitment to integrity, confidentiality, and guest safety in a fast-paced resort environment.

Qualifications

• High School Diploma or GED is Required.
• 1+ Years of Prior Relevant Experience is Required.

Responsibilities

• Operate CCTV technology to monitor and review casino activities, archive audio and video evidence, and monitor for malfunctions.
• Proactively monitor all casino areas to promote policy compliance, deter fraud and theft, and identify suspicious activity.
• Observe and review video, document incidents including guest complaints, procedure errors, risk management, theft, and variances.
• Maintain knowledge of surveillance policies and participate in training and development.
• Coordinate with local Gaming Authority and assist law enforcement as necessary; testify in court when required.
• Identify trends by reviewing data and investigating anomalies; collaborate with leadership to enhance guest experience.

Education

High School Diploma or GED

Job description

The Borgata, a MGM Resorts International property in Atlantic City, NJ, seeks a Surveillance Operator to monitor casino activities using CCTV, review incidents, and archive evidence. You will document incidents, assist with investigations, and coordinate with authorities as needed.

Ideal candidates have a high school diploma or GED and at least one year of relevant experience, with a commitment to integrity, confidentiality, and guest safety in a fast-paced resort environment.