Casino Supervisor

Westgate Resorts; Las Vegas (NV); On-site; USD 28,000 - 40,000; Full time

Job summary

Westgate Las Vegas Resort & Casino is seeking a Table Games Supervisor to oversee casino floor operations and guest services. You will coordinate staff, investigate guest concerns, and ensure service quality across the team.

Responsibilities include training and evaluating staff, developing improved procedures, and assisting with forecasts and budgets. A minimum of one year of casino supervisory experience and a high school diploma are required.

Qualifications

• Minimum 1 year casino experience in a supervisor role.
• High School Diploma.
• Ability to read, write, speak English clearly.
• Strong communication with staff and guests.
• Ability to supervise and train staff.
• Forecasting and budgeting skills.
• Proficiency with computer systems.

Responsibilities

• Oversee casino floor operations and guest services.
• Coordinate staff performance and service quality.
• Train and evaluate casino staff.
• Investigate complaints and resolve issues.
• Develop and improve procedures.
• Assist with forecasts and budgets.

Skills

Staff supervision

Training & coaching

Budget forecasting

Financial statements

Guest service

Communication

Computer literacy

Education

High School Diploma

Job description

• Property: 76200-WG Las Vegas Rsrt Casino
• Career Site Category: Casino Operations
• Compensation: up to USD 25 - hourly

Company Description

Adjacent to the Las Vegas Convention Center and just one block from the world-famous Las Vegas Strip, the legendary Westgate Las Vegas Resort & Casino provides a fun, challenging and rewarding work atmosphere. Help create remarkable guest experiences at our world-class resort, which features a lively casino that is home to the world’s largest Race & Sports Book; incredible restaurants, nightlife, and live entertainment; and the convenience of a Las Vegas Monorail station onsite for easy access to the Las Vegas Strip. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

Table Games Superviser oversees operations of casino floor including coordinating and providing guest services with attention to quality of service provided by staff. Directing requests for extraordinary services, investigating complaints/concerns, analyzing problems and advising proper authorities. Train and evaluate staff. Assist with developing new ideas and improve upon existing procedures and services.

Qualifications

Performance Requirements: (Knowledge, skills and abilities)

• Ability to read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions and to provide clear direction/guidance.
• Ability to relate to all levels of management, employees and customers in verbal/written form.
• Communicate effectively both verbally and in writing to provide clear direction, instruction and guidance to staff.
• Assign and instruct all personnel in details of work.
• Observe performance and encourage improvement.
• Ability to maintain attendance in conformance with standards.
• Ability to maintain a neat, clean and well-groomed appearance.
• Ability to organize/prioritize work, meet deadlines, work with minimal supervision and multiple interruptions, exercise judgment and adapt instructions/directions from one assignment to another.
• Supervise all staff including selection, training, counseling and discipline.
• Mathematical skills necessary to prepare forecasts, budgets, financial statements and perform calculations.
• Ability to access and input information using a moderately complex computer system.
• Listen & respond to guest inquiries using a positive, clear speaking voice, answer questions and offer assistance giving accurate information.

Additional Information

Experience Requirements
Minimum of 1 year casino experience in a supervisor role.
Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Education Requirements
High School Diploma

Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [e-mail] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.