Casino Services Coordinator (Part-Time)

Treasure Island Hotel & Casino; Nevada (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Treasure Island Hotel & Casino in Las Vegas seeks a guest-focused Reservations/Front Desk Associate to cultivate return business, master room types and amenities, and upsell dining, shows, and other property experiences.

You will provide the highest level of customer service, check availability, book reservations, handle changes and cancellations, and coordinate with other departments to ensure a seamless guest experience.

Qualifications

• Strong verbal and written communication skills.
• Excellent organizational skills.
• Aptitude to learn multiple computer programs.
• Highly motivated and energetic when dealing with customers and/or routine tasks.
• Ability to multi task within multiple telephone queues and systems.
• Previous customer service experience preferred.
• High school graduate
• Prior Call Center, Room Reservations or Front Desk experience preferred.

Responsibilities

• Cultivate return business by expressing the company’s philosophy of hospitality in all customer interactions.
• Demonstrate knowledge of all room types, amenities, restaurants, shows and general hotel information.
• Upsell room types, restaurants, and shows.
• Provide the highest level of customer service.
• Check availability and book reservations.
• Change, cancel, and reconfirm existing reservations as necessary.
• Add special comments/instructions to existing reservations as necessary.
• Follow blocks/restrictions as issued by management.
• Sell restaurant, shows and other property services.
• Transfer callers to other departments as necessary; send guest correspondence as needed.
• Answer incoming calls promptly.
• Ensure department operations are efficient and professional.
• Perform all duties deemed necessary for department success.

Skills

Verbal communication

Written communication

Organizational skills

Multi-tasking

Customer service

Motivated and energetic

Education

High school diploma

Job description

Specific Job Functions

• Cultivate return business by expressing the company’s philosophy of hospitality in all customer interactions
• Enthusiastically demonstrate a complete working knowledge of all room types, room amenities, restaurants, show and general knowledge of the hotel
• Up-sell into various room/suite types, restaurants and show
• Provide the highest level of customer service.
• Check availability and book reservations.
• Responsible for changing, canceling, and reconfirming existing reservations as necessary.
• Add special comments/instructions to existing reservations as necessary.
• Follow established blocks/restrictions as issued by management.
• Seize every opportunity to enthusiastically sell restaurants, shows and other property services.
• Transfer callers to other departments as necessary.Send guest correspondence as needed.
• Answer incoming calls in a timely manner.
• Ensure department business is carried out in an efficient and professional manner
• Perform all duties deemed necessary for the success of the department

Responsibilities and Qualifications

• Strong verbal and written communication skills.
• Excellent organizational skills.
• Aptitude to learn multiple computer programs.
• Highly motivated and energetic when dealing with customers and/or routine tasks.
• Ability to multi task within multiple telephone queues and systems.
• Previous customer service experience preferred.
• High school graduate
• Prior Call Center, Room Reservations or Front Desk experience preferred.