Casino Host Services Coordinator

Golden Nugget Las Vegas; Las Vegas (NV); On-site; USD 42,000 - 65,000; Full time

Job summary

Golden Nugget Las Vegas is seeking a Casino Marketing Coordinator to support the Casino Host/Player Development Executive. You will help create memorable guest experiences while upholding the company brand and values.

This role requires excellent guest service, strong communication, and the ability to handle multiple tasks across hotel operations. You will coordinate reservations, prepare daily VIP reports, and liaise with internal teams to ensure seamless guest experiences.

Qualifications

• Excellent analytical, problem solving, admin, multi-tasking and prioritization skills.
• Excellent verbal and written communication; fluent English.
• Ability to work independently and with others under pressure.
• Must be able to obtain a Nevada Gaming Registration; 21+.
• Hotel/business Bachelor degree preferred; customer service experience helpful.

Responsibilities

• Process hotel, limo, show, cabana, golf, restaurant and amenity reservations.
• Update and send daily limo and VIP reports; post outside show charges on folios.
• Assist Casino Host/Player Development Executive via email and phone.
• Interact with Box Office, VIP, Room Service and other departments.
• Perform other duties and responsibilities as requested.

Skills

Analytical skills

Problem solving

Multitasking

Organization

Prioritization

Communication skills

Fluent English

Customer service

Attention to detail

Work under pressure

Education

Bachelor degree in Business/Hotel

Tools

Microsoft Windows applications

Job description

Overview

It is the responsibility of the Casino Marketing Coordinator to follow and carry out the requests of the Casino Host/Player Development Executive to create a memorable trip for our casino guests. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).

Responsibilities

• Process hotel, limo, show, cabana, golf, restaurant, amenity, etc reservations.
• Update and send daily Limo, Room Food Beverage/Room Food Limited, & VIP reports.
• Post outside show charges onto guests folios.
• Assist Casino Host/ Player Development Executive via email and phone throughout the day with various requests for casino guests.
• Interact with various departments Box office, VIP, Room Service, etc.
• Perform other duties and responsibilities as requested.

Qualifications

• Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills, accurate typist, ability to work under pressure.
• Excellent interpersonal and communication skills (verbal and written), fluent English and articulate.
• Ability to work efficiently, independently and cohesively, consistently producing quality results.
• Computer literate in Microsoft Windows applications required; phone experience preferred.
• Must be able to obtain a Nevada Gaming Registration.
• Minimum age requirement is 21.
• Business/Hotel Bachelor degree preferred.
• Customer service, hotel, and phone experience preferred.
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
• Ability to read and understand all policies and procedures.
• Must be able to communicate effectively with guests, employees, and members of management in English, specific to position duties and responsibilities.
• Must be able to complete standard forms and reports.

Disclaimer

The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Tipped Position

This position does not earn tips