CASINO SERVICE REPRESENTATIVE

Casino Vicksburg; Robinsonville (MS); On-site; USD 25,000 - 35,000; Full time

Job summary

The Fitz Casino Hotel in Robinsonville, Mississippi seeks a Cage Cashier to handle monetary transactions, cash checks, redeem chips, and assist guests at the cage window. Responsibilities include following check-in and checkout procedures and promoting loyalty programs with enthusiasm.

Knowledge of Title 31 related to cage functions is preferred, along with strong math and communication skills in a fast-paced environment.

Qualifications

• Basic math skills required.
• Ability to operate a 10-key adding machine.
• Strong verbal and written communication skills.
• Knowledge of computers and software used at the cage window.
• Familiarity with Title 31 as it relates to cage functions.
• Ability to interact with guests and fellow team members professionally.

Responsibilities

• Cash checks and redeem chips, tokens and coins.
• Inform supervisor of guest needs requiring accommodations.
• Follow check-in procedures at shift start and checkout procedures at shift end.
• Notify supervisor when additional coin or currency is needed.
• Help initiate new guest credit applications.
• Assist with tournaments and cage operations.
• Promote services, promotions and events to guests.

Skills

Basic math

10-key adding machine

Verbal communication

Written communication

Computer literacy

Title 31 knowledge

Guest liaison

Job description

• Cashes checks and redeems chips, tokens and coins.
• Informs supervisor of guest needs which may require special accommodations.
• Follows proper check-in procedures at start of shift. Follows proper checkout procedures at end of shift.
• Informs supervisor when additional coin or currency is needed during shift.
• Strives to initiate new customer credit applications.
• Make ship fills to the pit.
• Responsible for performing a wide variety of monetary transactions for the guest from the casino cage
• and assisting in the safeguarding of company assets by ensuring all distinguishing job duties are performed according to established company policies and procedures.
• Assists with tournaments.
• Maintaining constant awareness of services, promotions and events offered by Fitzgerald’s and informs guests.
• Be informed on current casino events and relay information to guests with enthusiasm and accuracy.
• Provide guest with player's card in a prompt, courteous manner.
• Explain to guests the advantages to playing with a player’s card and how the points are accumulated.

Requirements:

• Basic math skills.
• Ability to operate a 10 Key Adding Machine.
• Ability to work in a noisy, stressful environment.
• Possess good verbal and written communication skills.
• Knowledge of computers.
• Knowledge of Title 31 as it relates to cage functions.
• Ability to effectively interact with guests and fellow team members in a professional and courteous manner.
• Ability to promote a positive and professional image of the Fitz Casino Hotel to all patrons and guests.
• Ability to obtain a Mississippi Work Permit.