Casino Security & Guest Safety Specialist

SmartRecruiters, Inc.; Las Vegas (NV); On-site; USD 25,000 - 34,000; Full time

Job summary

Boyd Gaming Corporation is seeking a Security Officer to ensure guest, team member, and asset safety across our Las Vegas properties.

The role involves patrolling, monitoring security systems, responding to emergencies, and delivering professional guest service. Training includes a Security Officer Academy, de-escalation techniques, first aid, and report writing. Physical requirements and a commitment to safety are essential.

Qualifications

• Minimum 1 year of experience in security, customer service, or related role.
• Ability to successfully complete company Security Officer Academy.
• Proof of eligibility to work in the United States.
• Ability to operate vehicles, radios, and security equipment.
• Strong communication, observation, and problem-solving skills.

Responsibilities

• Patrol and monitor all areas of the property, including exterior areas, on foot, bicycle, or in a company vehicle.
• Monitor alarm systems, surveillance cameras, access control systems and other security equipment.
• Deliver excellent guest service, responding to questions, complaints, and/or conflicts in a professional manner.
• Respond to physical threats, altercations, or aggressive behavior.
• Utilize de-escalation and conflict resolution techniques to minimize the need for force.
• Act as a first responder during emergencies (medical, fire, criminal, natural disasters).
• Perform gaming drops and transactions, including carrying and transporting drop boxes and chip carriers.
• Write detailed and accurate incident reports on accidents, property damage, theft, or unusual occurrences.
• Administer first aid/CPR/AED and Narcan and follow medical emergency protocols.
• Attend and successfully pass all recurring mandatory training (legal, defensive tactics, CPR/AED, drills, etc).
• Maintain proficiency with assigned equipment and communication devices.
• Observe, report, and take appropriate action on suspicious or criminal activity.

Skills

Security experience

Customer service

Communication

Problem-solving

Defensive tactics

De-escalation

Emergency response

Tools

Security equipment operation

Job description

Boyd Gaming Corporation is seeking a Security Officer to ensure guest, team member, and asset safety across our Las Vegas properties.

The role involves patrolling, monitoring security systems, responding to emergencies, and delivering professional guest service. Training includes a Security Officer Academy, de-escalation techniques, first aid, and report writing. Physical requirements and a commitment to safety are essential.