Casino Security Officer: Guest Safety & Incident Response

Churchill Downs; Dumfries (VA); On-site; USD 36,000 - 54,000; Full time

Job summary

The Rose Gaming Resort in Dumfries, Virginia is seeking a dedicated Security Officer to ensure the safety of guests and team members across the casino and hotel property. You will respond to incidents, monitor activities, and uphold house rules with professionalism and integrity.

Role requires vigilance, sound judgment in challenging situations, and a commitment to customer service. Training and licensing are provided as part of onboarding.

Qualifications

• Must be 18 years of age or older.
• Experience in law enforcement, military, security, or customer service to equal one year, or pursuing a related degree.
• Successful completion of an in-house training program.
• Ability to communicate and comprehend information in spoken and written English.

Responsibilities

• Ensure safety of guests and employees on casino/hotel property.
• Respond to security incidents and maintain visible security presence.
• Record investigations and incident reports promptly.
• Provide courteous customer service to guests as needed.
• Manage cash escorts and transfer of money/chips as required.
• Maintain compliance with casino rules and Virginia Gaming Commission regulations.
• Attend training and keep licenses current.

Skills

Communication in English

Customer service

Security awareness

Education

Virginia Racing Commission License

Driver's License

Job description

The Rose Gaming Resort in Dumfries, Virginia is seeking a dedicated Security Officer to ensure the safety of guests and team members across the casino and hotel property. You will respond to incidents, monitor activities, and uphold house rules with professionalism and integrity.

Role requires vigilance, sound judgment in challenging situations, and a commitment to customer service. Training and licensing are provided as part of onboarding.