Security Officer

Churchill Downs; Dumfries (VA); Hybride; USD 22 000 - 33 000; Plein temps

Résumé du poste

The Rose Gaming Resort in Dumfries, Virginia is seeking a Security Officer to ensure safety and security across the casino, hotel, and grounds. You will observe guests, respond to incidents, and maintain professional integrity while serving our guests.

Ideal candidates will have security or related experience, English communication skills, and the ability to work nights, weekends, and holidays. A valid driver’s license may be required; in-house training is provided.

Qualifications

• Must be 18 years of age or older.
• Experience in security, law enforcement, or customer service for at least 1 year.
• Completion of an in-house training program.
• Ability to communicate effectively in English, both spoken and written.
• Willingness to work nights, weekends, and holidays.
• Valid driver’s license may be required with a clean driving record.

Responsabilités

• Maintain safety of guests and employees and monitor premises.
• Record investigations and incident reports promptly.
• Provide courteous customer service to guests and vendors.
• Move money and chips as needed and patrol the casino/hotel.
• Follow casino rules and Virginia Gaming Commission regulations.
• Communicate with supervisors and assist during emergencies.

Connaissances

License

English proficiency

Security experience

Customer service

Crisis management

Driving ability

Formation

High school diploma or equivalent

In-house security training

Description du poste

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The Rose Gaming Resort is a $480 million gaming and entertainment complex destination, located alongside I-95 in Dumfries, Virginia. Along with exciting gaming action, The Rose Gaming Resort provides a luxury hotel, eight bars and restaurants, a space for meetings and events, 50,000+ square foot gaming space and over 1,650 Historical Horse Racing machines, and over 80 acres of green space. The Rose Gaming Resort generates an estimated $35.5 million in annual tax revenues and employs more than 500 team members.

JOB SUMMARY

As a Security Officer, you will be responsible for ensuring the safety and security of our casino property and its patrons. Your duties will include responding to security incidents and providing a visible security presence in the casino. You will also observe patrons participating in gambling activities to detect and respond to infractions of house rules. You will be expected to maintain a high level of professionalism, customer service, and integrity while representing the casino in all interactions with guests. We are looking for someone who is attentive, reliable, and capable of making sound judgment in difficult situation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Practices, supports, and maintains the Mission, Vision, and Values of The Rose Gaming Resort.
• Responsible for the safety of all guests and employees of the casino/hotel
• Records investigation and incident reports in a timely manner.
• Provides customer service to all guests when needed.
• Assists with the transfer of money and chips from casino floor.
• Patrols casino/hotel during shift to ensure safety.
• Maintains casino rules, policies and regulations are being followed set by the casino and the VA Gaming Commission.
• Stands post for extended times as assigned by manager.
• Reports to supervisor/manager on responsibilities on day-to-day activities.
• Controls and diffuses potential problems and assists employees and guests in emergencies.
• Controls access to the video lottery facility and restricted areas.
• Responds to back-up calls immediately.
• Will be required to drive a company vehicle, must have good.
• Prepares reports of significant activities.
• Always maintains radio contact with base during assigned shift.
• Attends periodic meetings and training sessions. Check identification for gaming floor admittance, greeting guests and vendors positively and professionally.
• Maintain crowd control, ensuring a friendly environment and defusing guest profanity.
• Conduct cash escorts as required.
• Investigate incidents and compose written reports, as well as observing, handling, and reporting procedural violations and illegal activity.
• May act in place of Security Lead as needed.
• Performs other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Attend required training sessions offered by the Company.
• Obtain and retain required license(s).
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
• Have knowledge of the Property’s programs to address problem gaming.
• Report any acts of wrongdoing of which the Team Member may have knowledge.

EDUCATION AND EXPERIENCE

• Must be 18 years of age or older.
• Experience within law enforcement, military, security, or customer service to equal one year, or pursuing a degree in law enforcement, criminal justice, related field, or in-pursuit of one of these degrees.
• Successful completion of an in-house training program.
• Ability to communicate and comprehend information and ideas in spoken and written English so others will understand.
• Ability to accept, prioritize and follow through on work direction.
• Ability to work nights, weekends, and holidays.
• Ability to remain calm and effective in stressful situations, utilizing rational thinking and decision making.
• Valid driver’s license may be required with a good driving record.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Flexibility to work including nights, weekends, and holidays.
• The ability to lift, push and pull up to 50-100 pounds.

Certificates, Licenses, and Registrations: Virginia Racing Commission License
Valid Driver’s License with a minimum of three (3) years driving experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.