Casino Security & Guest Safety Specialist

Resorts World NYC; Newburgh (IN); On-site; USD 22,000 - 30,000; Full time

Job summary

Resorts World NYC is seeking a Security Team Member to safeguard guests and employees within the casino/hotel, patrol premises, and enforce site rules. This role requires strong customer service and English fluency to respond to incidents and assist guests.

The position involves standing for extended periods, reporting to a manager, and maintaining calm under pressure in a dynamic hospitality environment. Work hours may vary to meet property needs.

Qualifications

• Experience in a guest-facing environment with strong service orientation.
• Ability to read and interpret policies and procedures; follow rules.
• Ability to work in a fast-paced hospitality setting.

Responsibilities

• Ensure the safety of guests and employees; enforce rules and regulations.
• Record investigations and incident reports promptly.
• Provide courteous customer service to guests as needed.
• Patrol casino/hotel areas during shift to maintain security.
• Access and monitor restricted areas and video lottery facilities as directed.

Skills

Guest safety

Patrol

Customer service

English fluency

Teamwork

Tools

Computer literacy

Job description

Resorts World NYC is seeking a Security Team Member to safeguard guests and employees within the casino/hotel, patrol premises, and enforce site rules. This role requires strong customer service and English fluency to respond to incidents and assist guests.

The position involves standing for extended periods, reporting to a manager, and maintaining calm under pressure in a dynamic hospitality environment. Work hours may vary to meet property needs.