Casino Safety & Security Ambassador

Northern Quest Resort & Casino; Calispell (WA); On-site; USD 35,000 - 55,000; Full time

Job summary

Northern Quest Resort & Casino in Washington state seeks a dedicated Security Officer to safeguard guests, employees, facilities, and grounds. This role enforces regulations, responds to emergencies, and ensures compliance with tribal and gaming policies.

The position requires at least 1 year of guest service or security experience, with preference for military, law enforcement, casino, or related backgrounds.

Qualifications

• Minimum one year guest service experience preferred.
• Military, security, law enforcement, or related experience preferred.
• Casino or gaming environment experience preferred.

Responsibilities

• Patrol casino properties, lobbies, corridors, parking areas and public spaces to maintain order.
• Respond to emergencies and medical incidents; provide basic first aid as needed.
• Enforce gaming regulations, safety policies, and access controls.
• Verify employee identification and monitor entry/exit points.
• Protect money rooms and sensitive areas from unauthorized access.
• Investigate disturbances, thefts, and suspicious activity; prepare reports.
• Direct traffic and assist with crowd management during peak times.
• Participate in evacuation drills and emergency response plans.
• Maintain regular attendance and flexibility for schedule changes.
• Maintain compliance with MICS, Regulation 31 and tribal policies.

Skills

Guest service

Conflict resolution

Observation skills

Verbal communication

Emergency response

Policy adherence

Interpersonal skills

Education

High school diploma or GED

Job description

Northern Quest Resort & Casino in Washington state seeks a dedicated Security Officer to safeguard guests, employees, facilities, and grounds. This role enforces regulations, responds to emergencies, and ensures compliance with tribal and gaming policies.

The position requires at least 1 year of guest service or security experience, with preference for military, law enforcement, casino, or related backgrounds.