Casino Security Dispatch Specialist

Lucky-Eagle-Casino; Rochester (WA); On-site; USD 52,000 - 76,000; Full time

Job summary

Lucky Eagle Casino & Hotel in Rochester, WA is hiring a Security Dispatch Officer (internal or tribal member) to protect assets and guests while coordinating with security staff. The role emphasizes confidentiality, accurate reporting, and courteous, professional service.

Requirements include a high school diploma or GED, 21+ years old, ability to obtain WA Class III Gaming and Liquor licenses, and First Aid/CPR/AED certification within 60 days.

Qualifications

• A High School Diploma or GED is required for this position.
• Excellent communication and guest, team member and vendor relation skills are essential.
• Defensive Tactics Training with advanced handcuffing certification preferred.
• Prior security or casino experience preferred; First Aid/CPR/AED certification within 60 days.

Responsibilities

• Observe, respond and report incidents, safety concerns, procedure violations or criminal activity.
• Dispatch security officers to calls and track officer activity in a computerized software program.
• Maintain key watchers and team member’s bio-metrics prints.
• Issue vehicle keys and gas credit cards, ensuring key accountability and audits.
• Oversee security equipment inventory items.
• Manage digital dispatch log and input log entries.
• Respond to medical incidents providing necessary patient care.
• Safeguards company property and assets.
• Perform escorts, cash exchanges, emergency slot machine drops, and table fills.
• Create a safe and friendly environment for guests and team members.
• Patrol the property parking lots.
• Shuttle guests in a safe and friendly manner.
• Check Identifications for age verification and maintain daily visitor count.

Skills

Communication

Guest relations

Report writing

Defensive tactics

Security experience

First Aid CPR AED

Education

High School Diploma or GED

Job description

Lucky Eagle Casino & Hotel in Rochester, WA is hiring a Security Dispatch Officer (internal or tribal member) to protect assets and guests while coordinating with security staff. The role emphasizes confidentiality, accurate reporting, and courteous, professional service.

Requirements include a high school diploma or GED, 21+ years old, ability to obtain WA Class III Gaming and Liquor licenses, and First Aid/CPR/AED certification within 60 days.