Casino Restaurant Shift Manager Lead Coach Service

Seneca Niagara Falls Gaming Corporation; United States; On-site; USD 30,000 - 36,000; Full time

Job summary

Seneca Gaming Corporation seeks a Restaurant Shift Manager to oversee restaurant operations on a shift-to-shift basis. The role directs staff, ensures product quality, and maintains guest satisfaction while following company policies and internal controls.

You will train associates, manage scheduling and payroll, address guest and staff concerns, and coordinate with management. Ideal candidates bring strong leadership, excellent communication, and a track record in F&B supervisory roles.

Qualifications

• Must demonstrate leadership, fairness, and sensibility to the customers and employees.
• Must possess ability to instill a sense of pride and personal responsibility in subordinates.

Responsibilities

• Train all associates in the restaurants to meet or exceed performance objectives.
• Ensure that all products served meet established specifications and standards.
• Handle administrative duties such as scheduling, payroll, and HR issues.
• Communicate with staff regularly and act as liaison between management and associates.
• Maintain professional service and guest satisfaction across shifts.

Skills

Leadership

Customer service

Communication

Coaching

Team building

Education

High school diploma or equivalent

Associate's degree or Bachelor's degree preferred

Tools

Microsoft Office

Restaurant software

Job description

Seneca Gaming Corporation seeks a Restaurant Shift Manager to oversee restaurant operations on a shift-to-shift basis. The role directs staff, ensures product quality, and maintains guest satisfaction while following company policies and internal controls.

You will train associates, manage scheduling and payroll, address guest and staff concerns, and coordinate with management. Ideal candidates bring strong leadership, excellent communication, and a track record in F&B supervisory roles.