Casino Restaurant Host — Fast, Friendly Guest Concierge

Seneca Erie Gaming Corporation; United States; On-site; USD 22,000 - 30,000; Full time

Job summary

Seneca Resorts & Casinos is seeking a Restaurant Host to deliver fast, friendly service, greet and seat guests, and handle reservations. The role requires clear English communication, ability to stand and walk for extended periods, and adherence to internal policies.

Responsibilities include taking reservations, managing guest inquiries, maintaining host area cleanliness, and supporting servers as needed in a busy casino environment.

Qualifications

• Must have outgoing, friendly personality and a cheerful accommodating disposition.
• Must possess excellent communication skills.
• Ability to write routine correspondence and to speak effectively and interact well with the customers and employees.
• Ability to resolve problems/conflicts in a diplomatic and tactful manner.

Responsibilities

• Provide prompt, friendly, and courteous service of food and beverage to all our guests.
• Report to work well-groomed in full uniform and on time.
• Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language.
• Be familiar with all check and cashing procedures to include POS system.
• Maintain records on established time sheets.
• Greet all guests within 5 seconds in a friendly and courteous manner using positive body language.
• Properly clear and reset tables according to host manual.

Skills

Outgoing personality

Excellent communication

Customer service experience

Education

High school diploma or GED

18+ years of age

Job description

Seneca Resorts & Casinos is seeking a Restaurant Host to deliver fast, friendly service, greet and seat guests, and handle reservations. The role requires clear English communication, ability to stand and walk for extended periods, and adherence to internal policies.

Responsibilities include taking reservations, managing guest inquiries, maintaining host area cleanliness, and supporting servers as needed in a busy casino environment.