Guest Services Host: Reservations & Seating

Seneca Niagara Falls Gaming Corporation; United States; On-site; USD 18,000 - 26,000; Full time

Job summary

Seneca Niagara Falls Gaming Corporation is seeking a Hospitality- oriented Restaurant Host to greet guests, take reservations, and seat guests with a friendly, efficient approach.

You will interact with guests in English, maintain knowledge of menus and daily specials, and uphold service standards while ensuring a pleasant dining experience. This role requires walking, standing, and ability to handle busy shifts in a casino setting.

Qualifications

• Experience in a fast-paced customer service environment.
• Ability to greet guests warmly and handle inquiries professionally.
• Strong communication and listening skills, with clear English.
• Ability to follow procedures, maintain records, and work with a team.

Responsibilities

• Provide prompt, friendly service to guests at the host stand.
• Take and manage reservations and greet/seats guests in a courteous manner.
• Answer inquiries, report issues to shift manager, and promote positive relations.

Skills

Customer service

Communication skills

English language

Problem solving

Education

High school diploma or equivalent

18+ years old

Tools

POS system

Reservation system

Job description

Seneca Niagara Falls Gaming Corporation is seeking a Hospitality- oriented Restaurant Host to greet guests, take reservations, and seat guests with a friendly, efficient approach.

You will interact with guests in English, maintain knowledge of menus and daily specials, and uphold service standards while ensuring a pleasant dining experience. This role requires walking, standing, and ability to handle busy shifts in a casino setting.