Casino Reservations Specialist - Upsell & Guest Experience

Nugget-Casino-Resort; Sparks (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Nugget-Casino-Resort in Sparks, NV is seeking a Casino Reservations Agent for a full-time swing-shift role to handle hotel and dining reservations and ticket sales, while maximizing revenue through upselling.

You will maintain accurate records, coordinate with departments, and provide courteous service to guests in a fast-paced casino/hotel environment. The role requires 21+ years of age, 35 WPM, and a high school diploma with call-center experience preferred.

Qualifications

• High School diploma or equivalent is required.
• Minimum typing speed of 35 WPM.
• Experience in a high-volume casino/hotel call center preferred.

Responsibilities

• Handle hotel room, dining reservations and event ticket sales with upsell.
• Check availability and provide accurate information for requested dates.
• Coordinate with departments to deliver excellent guest service and resolve inquiries.
• Maintain reservation records and respond to guest requests professionally.
• Follow Nugget policies and safety standards.

Skills

Typing speed 35 WPM

Agilisys LMS (PMS)

Telephone systems

Education

High School diploma or equivalent

Tools

Agilisys LMS (PMS)

Job description

Nugget-Casino-Resort in Sparks, NV is seeking a Casino Reservations Agent for a full-time swing-shift role to handle hotel and dining reservations and ticket sales, while maximizing revenue through upselling.

You will maintain accurate records, coordinate with departments, and provide courteous service to guests in a fast-paced casino/hotel environment. The role requires 21+ years of age, 35 WPM, and a high school diploma with call-center experience preferred.