Casino Promotions & Player Development Lead

Leech Lake Gaming; Walker (MN); On-site; USD 37,000 - 57,000; Full time

Job summary

Leech Lake Gaming in Cass Lake, MN seeks a Marketing Call Center Service Representative to oversee the Player Development promotions and guest services. You will manage daily operations, promote the Player's Club, and build strong relations with repeat guests.

The role requires supervisory experience, strong communication, and leadership skills, with a focus on data handling, confidentiality, and policy compliance.

Qualifications

• Three or more years of related experience, preferably in players club or guest services, with at least one year supervisory experience.
• Must have strong computer skills.
• Must meet Tribal/State compact licensing requirements, pass criminal background check and submit to drug testing.

Responsibilities

• Oversee daily operations of the Player Development Department's promotions and events.
• Develop positive relationships with repeat guests and recognize guest status.
• Assist in training department staff and maintaining department schedules.
• Ensure confidentiality and compliance with policies.

Skills

Supervisory experience

Data recording system

Effective communication

Leadership

Conflict negotiation

Education

High School diploma or GED

Tools

Computer skills

Job description

Leech Lake Gaming in Cass Lake, MN seeks a Marketing Call Center Service Representative to oversee the Player Development promotions and guest services. You will manage daily operations, promote the Player's Club, and build strong relations with repeat guests.

The role requires supervisory experience, strong communication, and leadership skills, with a focus on data handling, confidentiality, and policy compliance.