Casino Cashier/Customer Service

Terre Haute Casino Resort; Terre Haute (IN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401k Plan with company match

Employee Stock Purchase Plan (15% off)

Health, Dental, & Vision Insurance

Flexible Spending Account

Health Savings Account

Short-Term and Long-Term Disability

Basic-Term Life Insurance

Paid Time Off

Tuition Reimbursement ($5,200/year)

Discounts: Ford, Verizon, AT&T, etc.

Meal Discounts

Team Member Events

Volunteer Opportunities

Team Member Recognition Program

Job summary

Terre Haute Casino Resort is seeking a Casino Cashier/Customer Service professional to handle financial and player services transactions across busy gaming areas. You will consolidate transactions per shift and cage, maintain proper cash levels, and complete required paperwork while delivering high guest service and accountability.

The role requires accurate cash handling, familiarity with casino accounting systems, and the ability to work in a fast-paced environment on the casino floor.

Qualifications

• Math and numerical accuracy for cash handling.
• Ability to apply instructions and resolve problems.
• Proficient in basic computer operations and data entry.

Responsibilities

• Perform check cashing, deposits, withdrawals, and gaming-related transactions.
• Process jackpots, tax forms (W-2G, W-9), and table games tax forms as needed.
• Post transactions in the casino accounting system and balance cash drawers.
• Maintain accurate cash levels and reporting per policy; ensure guest service excellence.

Skills

Math ability

Reasoning ability

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Title: Casino Cashier/Customer Service

Location: Terre Haute, IN, US, 47803

Property: Terre Haute Casino Resort

Terre Haute Casino Resort features 1,000 slot machines; 35 table games including blackjack, craps, roulette, and poker tables; a 122-room luxury hotel with pool; and 5 restaurants and 6 bars.

Enjoy being part of a winning team, with competitive pay and great benefits to get you on the fast track!

At Terre Haute Casino Resort, we know success starts with you our valuable team members. That’s why we offer comprehensive benefits to complement your dedication to help make the Terre Haute a great place to work and play.

Company Benefits Include:

• 401k Plan with company match
• Employee Stock Purchase Plan (15% discount)
• Health, Dental, & Vision Insurance
• Flexible Spending Account
• Health Savings Account
• Company Paid Short-Term and Long-Term Disability Plans
• Company Paid Basic-Term Life Insurance
• Paid Time Off
• Tuition Reimbursement ($5,200 per year for undergrad and graduate course work)
• A Variety of Team Member Discounts including:
• Ford Affiliate Program
• Verizon
• AT&T
• TicketsAtWork
• Skechers
• Sherwin Williams
• Meal Discounts
• Fun Team Member Events
• Company-Sponsored Volunteer Opportunities
• Team Member Recognition Program
• Advancement opportunities and the chance for further professional development are also available.

Job Summary

Candidate handles financial and player services transactions for guests. Candidate performs the consolidation of transactions on a per-shift, per-cage basis to include front line windows, chip bank, employee bank and main bank. Candidate is accountable for maintaining the appropriate level of funds at Cage locations properly completing all required paperwork and reporting according to policy and procedure all while demonstrating a high level of guest service and accountability.

Essential Duties And Responsibilities

• Candidate performs check cashing, customer deposit and withdrawal transactions, makes change for guests, exchange chips, sports vouchers, or gaming vouchers for cash.
• Candidate will prepare customer jackpots, W2G, W9’s and all other tax forms. Candidate will also service the Table Games Department with all appropriate tax forms.
• Accept payment on counter checks or return checks.
• Candidate will post all information in the casino accounting system.
• Candidate is accountable for all transactions and balances daily.
• Prepares AML entries for compliance.
• 100% customer service focused, possesses good interpersonal skills, and be highly organized.
• Must be able to work in a fast paced and demanding environment.
• Candidate enrolls new members in the Players’ Club and answers account questions. Must have a thorough knowledge of the point system.
• Candidate may issue a complimentary/promotional expense in accordance with the approved comp matrix.
• Candidate may assist with promotional giveaways as appropriate.
• Must be knowledgeable on kiosk functions and promotions.
• Candidate will assist with training new Cashier Services Representatives.
• When assigned to the chip bank will prepare table fills and credits for an entire shift excluding breaks.
• Issues house banks and assists with employee transactions when assigned to the employee bank.

When Assigned To The Main Bank

• Performs the consolidation of transactions on a per-shift, per-cage basis.
• Maintains the appropriate level of funds at the Cage locations.
• During day and grave shift may also issue slot jackpots.
• Buys the drop, rake or other cash from the Count Room.
• Maintains the check bank for all counter checks, payments, consolidations and redemptions.
• Performs other duties as assigned.

Qualifications

REQUIRED SKILLS AND ABILITIES

• MATH ABILITY: Ability to add, subtract, multiply and divide, using whole numbers and decimals. Able to use a multi-function calculator/adding machine.
• REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written or oral form. Ability to deal with problems involving multiple variables in non-standardized situations.

Computer Skills

Microsoft Office experience preferred.

Education And Experience

High school diploma or equivalent. Previous cash handling experience is required.

Physical Requirements & Working Conditions

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. The noise level in the work environment is high. The candidate’s work site is by the casino floor. They may be exposed to smoke.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Candidate must be able to sit, and walk for extended periods of time. Dexterity of the hands required as the candidate will be using calculators, handling money and other office equipment. Candidate is occasionally required to reach with hands and arms. Candidate is required to talk and hear. The employee may be required to lift up to 40 lbs. Specific vision abilities required by this job include close vision.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.