Casino Operations Supervisor / Floor Attendant

The Big Easy Casino; Hallandale Beach (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

The Big Easy Casino is seeking a Casino Operations Supervisor and Floor Attendant. This dual role involves supervising and training staff while ensuring exceptional customer service and adherence to gaming regulations. Ideal candidates will have supervisory experience, strong leadership skills, and a commitment to customer satisfaction.

Qualifications

• 3+ years previous customer service experience; 1 year in a supervisory role.
• Must be able to communicate effectively in both verbal and written form.
• Previous gaming experience is preferred.

Responsibilities

• Supervises floor attendants and resolves customer disputes.
• Ensures compliance with Florida gaming laws and provides customer service.
• Trains and develops floor attendants.

Skills

Customer Service

Leadership

Attention to Detail

Teamwork

Education

High School Diploma

Job description

Casino Operations Supervisor / Floor Attendant

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Casino Operations Supervisor / Floor Attendant

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Position: Casino Operations Supervisor / Floor Attendant

___________________________________________________________________________

Job Description: Casino Operations Supervisor

• Supervises all floor attendants in the casino operations department.
• Coaches and develops current floor attendants to ensure all customers receive outstanding and quick customer service.
• Trains new floor attendants regarding rules and procedures.
• Handles all customer disputes not resolved at the floor attendant level to ensure unparalleled customer service.
• Issues discipline as necessary.
• Responds to customers reporting jackpots and determines if jackpot is valid.
• Verifies customer identification and completes jackpot forms.
• Ensures compliance with State of Florida gaming laws.
• Provides excellent customer service to slot players by answering questions about the machines and other general inquiries.
• Advises slot shift managers of any high level customer service issues.
• Is held accountable for accuracy and thoroughness to ensure accurate departmental records and reports.
• Assists with scheduling
• All other duties assigned.
  
  

Qualifications: Casino Operations Supervisor

• High School Diploma.
• Must have at least 3+ years of previous customer service experience with at least 1 of those years at a supervisory level.
• Must be able to obtain the appropriate state occupational license.
• Previous gaming experience is preferred.
• Must be able to lead by example.
• Must be able to communicate effectively in both verbal and written form.
• Must have keen attention to detail.
• Must have strong team work skills.
• Must be able to work flexible hours to include night, weekends and holidays.
  
  

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Job Description: Floor Attendant

• This position earns Tips.
• Responds to customers reporting jackpots and determines if jackpot is valid.
• Obtains customer identification and completes appropriate forms.
• Ensures compliance with State of Florida gaming laws.
• Provides excellent customer service to slot players by answering questions about the machines and other general inquiries.
• Advises floor supervisors of any high level customer service issues.
• Works with cage cashiers to cash out jackpots.
• Is held accountable for accuracy and thoroughness to ensure accurate departmental records and reports.
• Assists other floor attendants as necessary.
• All other duties assigned.
  
  

Qualifications: Floor Attendant

• High School Diploma.
• Must have at least 3+ years of previous customer service experience.
• Must be able to obtain the appropriate state occupational license.
• Must be able to communicate effectively in both verbal and written form.
• Must have keen attention to detail.
• Must have strong team work skills.
• Must be able to lift up to 25lbs.
• Must be able to work flexible hours to include night, weekends and holidays.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Other

Job function

• Job function

  Management and Manufacturing

• Industries

  Entertainment Providers

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