Casino Operations Assistant Shift Manager

PENN Entertainment; Morgantown (WV); On-site; USD 40,000 - 60,000; Full time

Job summary

Join PENN Entertainment as a supervisor in the Table Games department, where you will oversee daily operations, ensure customer satisfaction, and support team engagement. This role requires strong communication skills and a background in gaming operations. Enjoy a dynamic work environment with opportunities for career growth and a comprehensive benefits package.

Benefits

Medical coverage from day one

401(k) matching

Annual bonuses

Paid time off

Qualifications

• At least 18 years of age, relevant education or experience.
• Strong communication skills and proficiency in Microsoft Office.

Responsibilities

• Supervise staff and manage daily operations of Table Games department.
• Promote exceptional customer service and address issues promptly.
• Manage inventory, table limits, and maintain compliance with regulations.

Skills

Communication

Customer Service

Conflict Resolution

Education

Associate’s Degree in a related field

Supervisory experience in Table Games

Tools

Microsoft Office

Table Games systems

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll be part of an exciting, fast-paced industry, working with a diverse team driven by enthusiasm for helping people have more fun. We also support your career growth and provide resources to expand your possibilities.

Initial placement within the salary range depends on relevant knowledge, skills, and experience. Our Total Rewards package includes wellness programs supporting financial, physical, and mental well-being. Benefits like day-one medical coverage, 401(k) matching, and annual bonuses may vary by position. Paid time off is earned according to local policies and increases with tenure.

Click HERE to learn how we empower team members to grow and thrive in their careers.

WE LOVE OUR WORK.

• Supervise staff and manage daily operations of a designated shift in the Table Games department, including the poker room if applicable. Support operational goals and monitor performance and profit objectives.
• Coordinate scheduling with the manager to ensure guest satisfaction.
• Assist in departmental budget planning by providing recommendations and supporting budget initiatives.
• Promote and demonstrate exceptional customer service, ensuring standards are followed and addressing issues promptly.
• Work with the Shift Manager to implement strategies for customer service, revenue growth, and expense management to maximize profitability.
• Address team member feedback, suggestions, complaints, and grievances to maintain engagement.
• Ensure the security and proper handling of gaming equipment, including chips, cards, and dice.
• Manage inventory, table limits, and maintain all related paperwork and logs.
• Inspect cards and dice regularly to ensure security during shifts.
• Maintain compliance with all regulatory requirements and report issues accordingly.
• Handle confidential departmental and company information responsibly.
• Manage complimentary privileges within prescribed limits as per the approved Comp Matrix.
• May serve as acting Table Games Shift Manager in their absence.

BRING US YOUR BEST.

To succeed in this role, candidates must perform essential duties satisfactorily. Requirements include at least 18 years of age, relevant education or experience, strong communication skills, proficiency in Microsoft Office and knowledge of Table Games systems, and the ability to work flexible shifts including holidays and weekends.

• Associate’s Degree in a related field, or four years of supervisory experience in Table Games, or equivalent.
• Excellent written and verbal communication skills.
• Knowledge of all Table Games and operations.
• Ability to resolve conflicts diplomatically and work flexible hours.
• Basic math skills and ability to interpret data and graphs.

STAY IN THE GAME. FOLLOW US.

We are a leading provider of entertainment, sports content, and casino gaming with 43 destinations across North America, online sports betting, and iCasino platforms like ESPN BET and theScore Bet Sportsbook and Casino.

We are committed to diversity and sustainability for our community, team members, vendors, and planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer