CASINO MANAGER TRAINEE

Town Pump Company; Miles City (MT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(K)

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Flex Spending Accounts

Paid time off

Education reimbursement

Job summary

Town Pump Inc. seeks a motivated Casino Manager in Training to join Montana’s Best Casinos. You will learn the overall operation, supervise staff, and help manage customer service, expenses, and promotions. The role focuses on professionalism, teamwork, and guest satisfaction in a welcoming environment.

Responsibilities include training, daily bookwork, deposits, hiring support, safety, and maintaining equipment. Exceptional guest service is essential.

Qualifications

• Willingness to train under a Casino Manager and learn operations.
• Commitment to professional conduct and teamwork.
• Ability to provide excellent customer service and handle inquiries.

Responsibilities

• train with the Casino Manager and learn the overall operation of the casino.
• set the proper example for co-workers regarding professionalism, attitude, and teamwork.
• provide exceptional customer service, resolve complaints, make bank deposits, and answer calls.
• complete daily bookwork recording employee info, inventory, and sales data.
• prioritize, organize, delegate, and follow up on tasks; ensure asset security and cash control.
• assist with hiring, orientation, training, and supervisory decisions.
• maintain/repair gaming machines and bar equipment; audit machines; coordinate promotions.
• take inventory, process invoices, discipline employees, and perform other duties.

Skills

Customer service

Teamwork

Professionalism

Cash handling

Job description

Montana’s Best Casinos is looking for a motivated and outgoing Casino Manager in Training to join our team. We immediately create a comfortable, fun environment for our guests to enjoy. We take great pride in knowing every one of our guests by name, along with knowing and taking care of all their needs without them even having to ask. We are service aficionados.

As a Casino Manager In Training, You Will

• train with the Casino Manager and learn the overall operation of the casino, areas to be trained include the following: customer service, learning to make supervisory decisions that are consistent with Town Pump standards, policies, and procedures, understanding controllable expenses, sales increases, inside gross margin, shortage controls, and promotions programs.
• set the proper example for co-workers regarding professionalism, attitude, and teamwork.
• provide exceptional customer service to include communicating with customers, resolve complaints and inquiries, make bank deposits, fill in for absent employees, and answer and screen telephone calls.
• be responsible for completing daily bookwork using the computer to record employee information, inventory, and sale information.
• effectively prioritize, organize, delegate, and follow up on casino tasks to be accomplished, maintain security of all casino assets, control of cash and inventories, control of casino merchandise and labor hours.
• assist with new employee hiring, orientation, and training, and make supervisory decisions that are consistent with Town Pump Inc. standards, policies, and procedures.
• maintain and/or perform basic repairs of gaming machines and bar equipment, audit gaming machines, coordinate with the Corporate Office on casino promotions, and ensure a safe environment for employees and customers.
• take inventory of merchandise, complete proper entry of merchandise invoices, and discipline and/or terminate problem employees, and complete any other duties that are assigned by supervisor.

Town Pump offers many outstanding benefits including 401(K), Health, Dental, and Vision Insurance, Health Savings, Flex Spending Accounts, paid time off, and education reimbursement benefits.

Town Pump Inc. is proud to be an Equal Employment Opportunity (EEO) employer. We are committed to equal employment opportunities regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, citizenship, marital status, disability, or Veteran status.