CASINO MANAGER TRAINEE

Town Pump Company; Bozeman (MT); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

401(K)

Health insurance

Dental insurance

Vision insurance

Health Savings Account

Flex Spending Accounts

Paid time off

Education reimbursement

Job summary

Town Pump Inc. is seeking a Casino Manager in Training in Bozeman, MT. You will train under the Casino Manager, learning operational control, customer service excellence, and promotional activities while ensuring security of cash and assets. You will handle daily bookwork and assist with hiring and training new staff.

The role emphasizes professionalism, teamwork and the ability to respond to guest needs with poise and efficiency in a fast-paced environment.

Qualifications

• Experience in guest service and issue resolution.
• Ability to supervise and make decisions aligned with standards.
• Comfort with basic bookwork and cash handling.

Responsibilities

• Train with the Casino Manager and learn daily operations.
• Provide exceptional customer service and resolve inquiries.
• Record employee, inventory and sales data using computer systems.
• Prioritize tasks, manage cash and casino assets securely.
• Assist with hiring, orientation and training of new staff.

Skills

Customer service

Leadership

Cash handling

Inventory management

Job description

Montana’s Best Casinos is looking for a motivated and outgoing Casino Manager in Training to join our team. We immediately create a comfortable, fun environment for our guests to enjoy. We take great pride in knowing every one of our guests by name, along with knowing and taking care of all their needs without them even having to ask. We are service aficionados.

As a Casino Manager In Training, You Will

• train with the Casino Manager and learn the overall operation of the casino, areas to be trained include the following: customer service, learning to make supervisory decisions that are consistent with Town Pump standards, policies, and procedures, understanding controllable expenses, sales increases, inside gross margin, shortage controls, and promotions programs.
• set the proper example for co-workers regarding professionalism, attitude, and teamwork.
• provide exceptional customer service to include communicating with customers, resolve complaints and inquiries, make bank deposits, fill in for absent employees, and answer and screen telephone calls.
• be responsible for completing daily bookwork using the computer to record employee information, inventory, and sale information.
• effectively prioritize, organize, delegate, and follow up on casino tasks to be accomplished, maintain security of all casino assets, control of cash and inventories, control of casino merchandise and labor hours.
• assist with new employee hiring, orientation, and training, and make supervisory decisions that are consistent with Town Pump Inc. standards, policies, and procedures.
• maintain and/or perform basic repairs of gaming machines and bar equipment, audit gaming machines, coordinate with the Corporate Office on casino promotions, and ensure a safe environment for employees and customers.
• take inventory of merchandise, complete proper entry of merchandise invoices, and discipline and/or terminate problem employees, and complete any other duties that are assigned by supervisor.
  
  

Town Pump offers many outstanding benefits including 401(K), Health, Dental, and Vision Insurance, Health Savings, Flex Spending Accounts, paid time off, and education reimbursement benefits.

Town Pump Inc. is proud to be an Equal Employment Opportunity (EEO) employer. We are committed to equal employment opportunities regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, citizenship, marital status, disability, or Veteran status.