CASINO MANAGER TRAINEE

Town Pump Company; Helena (MT); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

401(K)

Health insurance

Dental insurance

Vision insurance

Health Savings Account

Flexible Spending Accounts

Paid time off

Education reimbursement

Job summary

Town Pump invites applications for the Casino Manager In Training role in Helena, MT. You will train with the Casino Manager to learn the overall operation of the casino, including customer service, supervisory decisions, and promotions.

You will handle daily bookwork, deposits, scheduling, inventory, and security of assets while supporting hiring and training. Town Pump offers comprehensive benefits and a commitment to equal opportunity.

Responsibilities

• train with the Casino Manager and learn overall operations
• set example for coworkers regarding professionalism, attitude, and teamwork
• provide exceptional customer service including resolving complaints and taking calls
• maintain daily bookwork recording employee, inventory, and sales information
• prioritize, organize, delegate, and follow up on casino tasks; ensure security of assets and cash
• assist with hiring, orientation, training, and supervisory decisions
• maintain/repair gaming machines and bar equipment; audit machines; coordinate promotions with Corporate Office
• take inventory and manage merchandise invoices; discipline/terminate employees as needed

Job description

Montana’s Best Casinos is looking for a motivated and outgoing Casino Manager in Training to join our team. We immediately create a comfortable, fun environment for our guests to enjoy. We take great pride in knowing every one of our guests by name, along with knowing and taking care of all their needs without them even having to ask. We are service aficionados.

As a Casino Manager In Training, You Will

• train with the Casino Manager and learn the overall operation of the casino, areas to be trained include the following: customer service, learning to make supervisory decisions that are consistent with Town Pump standards, policies, and procedures, understanding controllable expenses, sales increases, inside gross margin, shortage controls, and promotions programs.
• set the proper example for co-workers regarding professionalism, attitude, and teamwork.
• provide exceptional customer service to include communicating with customers, resolve complaints and inquiries, make bank deposits, fill in for absent employees, and answer and screen telephone calls.
• be responsible for completing daily bookwork using the computer to record employee information, inventory, and sale information.
• effectively prioritize, organize, delegate, and follow up on casino tasks to be accomplished, maintain security of all casino assets, control of cash and inventories, control of casino merchandise and labor hours.
• assist with new employee hiring, orientation, and training, and make supervisory decisions that are consistent with Town Pump Inc. standards, policies, and procedures.
• maintain and/or perform basic repairs of gaming machines and bar equipment, audit gaming machines, coordinate with the Corporate Office on casino promotions, and ensure a safe environment for employees and customers.
• take inventory of merchandise, complete proper entry of merchandise invoices, and discipline and/or terminate problem employees, and complete any other duties that are assigned by supervisor.
  
  

Town Pump offers many outstanding benefits including 401(K), Health, Dental, and Vision Insurance, Health Savings, Flex Spending Accounts, paid time off, and education reimbursement benefits.

Town Pump Inc. is proud to be an Equal Employment Opportunity (EEO) employer. We are committed to equal employment opportunities regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, citizenship, marital status, disability, or Veteran status.