Casino Main Banker & Guest Services Lead

Bally's Corporation; Biloxi (MS); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Hard Rock Biloxi is seeking a cashier/box office associate to maintain asset accuracy, process deposits, enroll guests, track player data, and support promotions and events. You will assist box office operations, handle redemptions, and balance shift cash while delivering superior guest service.

The role requires attention to detail, strong communication, and the ability to work flexible shifts, including weekends and holidays. Experience with casino systems is a plus.

Qualifications

• Must possess excellent communication, organizational and analytical skills.
• Must be very detailed oriented.
• Must project a professional and positive image.
• Must have a high level of energy
• Excellent interpersonal skills.
• Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
• Must be able to communicate clearly and effectively with all Hard Rockers and guests.
• Ability to understand and promulgate written memos, instructions, regulations.
• Excellent telephone skills required.
• Ability to function with minimum supervision and make effective decisions during the shift.
• Ability to work a flexible schedule, including weekends and holidays.
• Must have basic mathematical skills. Must be able to add, subtract, multiply and divide in all units of measure.
• Ability to balance shift and cage.
• Data entry and typing skills preferred.
• Must possess basic computer skills and knowledgeable with casino computer systems, Microsoft applications, and timekeeping programs.

Responsibilities

• Maintains accuracy and security of assets assigned to the bank.
• Provides Fill/Credit Services for TGs, JP payout and re-supply for slots, kiosks and slot booths.
• Verifies and accepts drop funds from Soft Count. Prepares daily external bank deposits.
• Serves as central consolidation point for funds and paperwork for imprest banks & booths.
• Maintains assigned bank in a neat, organized, and professional manner.
• Assists patron in credit application completion and marker issuance/payment.
• Enrolls guests into casino tracking system.
• Maintains accurate player tracking information.
• Assists with all casino promotions and special events.
• Completes all player services transactions including enrollment, redemptions, tracking, card creation, etc.
• Provides support services to Box Office Supervisor by assisting guests with distribution of event tickets.
• Issues redemptions to guests cashing in points.
• Verifies contents and accepts responsibility of the bank.
• Makes cash-buys utilizing the correct procedure.
• Reports any system issues to the Manager.
• Maintains knowledge of property information, including memorabilia.
• Greets and assists guests regarding services and information and provides superior guest service.
• Assists frontline cashiers with requests from guests as to comps, promotions, research and adjustment of points, as well as assistance in Patron Management operations.
• Works frontline as needed during high volume periods.
• Breaks other banks when needed.
• Maintains and conducts inventory of Encore Club supplies (card stock, ribbons, brochures BOCA Tickets, Gifts, etc. Maintains brochure racks. Upon direction of Shift Manager brings up required supplies.
• Runs, reviews and corrects Bad Zip, New Member, Promotional and other essential reports as directed by Shift Manager.
• Ensures that current promotional, marketing collateral and Promo Book is current, updated and on hand. Updates “Daily Board” with that day’s events and promotions.
• Handles the Double-Platinum Window and Ticket Sales during the shift. Assists Box Office on show days.
• Assists with motorcoach manifests and greeting as directed by Shift Manager.
• Maintains spirit of Hard Rock and keeps workstation in neat, organized fashion.

Skills

Communication

Organizational skills

Analytical skills

Detail oriented

Professional image

High energy

Interpersonal skills

Customer service

Clear communication

Memos and regulations

Telephone skills

Decision making

Flexibility

Mathematical skills

Balancing cash/cage

Data entry

Computer skills

Tools

Casino systems

Microsoft applications

Timekeeping programs

Job description

Hard Rock Biloxi is seeking a cashier/box office associate to maintain asset accuracy, process deposits, enroll guests, track player data, and support promotions and events. You will assist box office operations, handle redemptions, and balance shift cash while delivering superior guest service.

The role requires attention to detail, strong communication, and the ability to work flexible shifts, including weekends and holidays. Experience with casino systems is a plus.