Casino Host - Player Development - Full Time

Ocean Casino Resort; Atlantic City (NJ); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Paid Time Off

Free Parking

Free Meals on Shift

Training & Development

Job summary

Ocean Casino Resort in Atlantic City is seeking a Casino Host to deliver outstanding guest services, promote the Loyalty Card, and engage guests on the casino floor during visits and events.

Ideal candidates will have professional appearance, strong interpersonal and sales skills, and at least one year of casino guest service or hosting experience; weekend and holiday shifts are required.

Qualifications

• Professional appearance and polished demeanor
• Excellent interpersonal and verbal communication skills
• Strong sales and guest-service abilities
• At least 1 year casino guest service/hosting experience

Responsibilities

• Promote Ocean Casino Resort’s Loyalty Card to prospective members and explain benefits
• Pursue new Loyalty Card prospects and explain program advantages
• Be highly visible on and off the casino floor, maintaining professional conduct
• Meet guests during visits and at special events to address needs and provide service
• Support player development and assist management with conflict resolution
• Assist marketing efforts related to Loyalty Card Center and special events

Skills

Customer service experience

Hosting experience

Sales skills

English communication

Education

College degree preferred (Marketing/Business)

Job description

About the Role

The Casino Host is responsible for providing outstanding guest services to the guests of the Ocean Casino Resort

Position Responsibilities

• Promote Ocean Casino Resort’s Loyalty Card by making contact with perspective members, explaining the benefits and answering questions about membership through use of invitations, telemarketing techniques, email and direct player contact
• Actively pursues new Loyalty Card prospects and promote the benefits of the Loyalty Card program.
• This is a highly visible position both on and off Casino property, which requires professional behavior and appearance at all times.
• Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well during special events.
• Works with and supports player development by meeting customers and attending to customer needs.
• Provides outstanding guest service and assists casino management with conflict resolution.
• Supports all marking efforts including Loyalty Card Center and Special Events as needed.

Essential Functions

• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment.
• Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas. Must be able to lift/push/pull up to 25 pounds
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.

• College Degree preferred with an emphasis on Marketing, Business Administration or equivalent field preferred
• Must have a minimum of one (1) year Casino Guest Service experience, including but not limited to Player Development, Slots, or Table Games.
• One (1) year of hosting experience with adequate customer following preferred.
• Excellent interpersonal, verbal communication and sales skills required.
• Ability to effectively communicate in English
  

• Free meal on shift
• Training & Development
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k,)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Free Parking
• Our cash compensation amount for this role is targeted at $45,000 annually. Final offer amounts are determined by multiple factors including experience and expertise and may vary from the amount listed above.