Casino Host - Full Time

Bally's Corporation; Lincoln (RI); On-site; USD 45,000 - 55,000; Full time

Job summary

Bally's Lincoln Casino Resort in Lincoln, RI is seeking a guest-focused team member to greet patrons, explain the Players Club, and provide complimentary amenities based on play levels.

The role includes assisting with restaurant reservations, supporting events, and maintaining accurate customer records, while upholding attendance and safety standards in a busy casino environment.

Qualifications

• Experience in gaming and/or marketing preferred.
• Excellent communication and computer skills required.
• Ability to thrive in a team based environment.
• RI mandated gaming licenses preferred.

Responsibilities

• Maintain knowledge of facilities and events to advise customers.
• Greet customers on casino floor and provide complimentary amenities.
• Explain Players Club, issue membership cards, and demonstrate use.
• Resolve guest complaints and refer to supervisor when needed.
• Assist guests with restaurant and entertainment reservations.
• Attend departmental meetings and manage information flow.
• Prepare correspondence, memos, and reports as needed.
• Support events and observe customer milestones with cards/notes.
• Record new customer information and update the database.
• Support Slots with jackpots by providing photo services and amenities.
• Gather customer feedback and inform management regularly.

Skills

Communication skills

Team player

Computer literacy

Customer service experience

Gaming experience

Marketing experience

Tools

ACS C|S player rating system

Job description

Responsibilities

• Maintain a working knowledge of the Company's facilities and special events, and advising customers of same, whenever possible.
• Greet customers on casino floor, establish rapport, and provide complimentary amenities, based upon specific casino guidelines for levels of play.
• Promote the success of the Players Club, by explaining this marketing tool to customers, issuing membership cards and demonstrating the various methods of use.
• Resolve miscellaneous guest complaints, referring to the appropriate supervisor when necessary.
• Assist guests with reservations for restaurants, entertainment venues.
• Facilitate the effective management of information, by attending regularly scheduled departmental meetings.
• Prepare correspondence, memos, forms, reports, and other miscellaneous paperwork, as needed.
• Augment special events, through active participation in same.
• Observe special events in the lives of our customers, by preparing and mailing birthday and/or anniversary cards, newsletters, and personal notes, whenever possible.
• Record information on new customers, and update Database as needed.
• Assist the Slots Department with Jackpots, by providing photographic services and issuing complimentary amenities to customers as Jackpots are awarded.
• Compile customer feedback and informs management of findings on a regular basis.
• Responsible for maintaining a consistent, regular attendance record.
• Other duties as assigned.

Working Conditions

• Mostly indoors and generally climate‑controlled environment.
• Will be exposed to noise, smoke, and odors.
• Working with others and independently.

Target Salary Range: $50,000

Bally's Lincoln Casino Resort: About | LinkedIn

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Experience

• Constantly use physical movements necessary for general office duties: standing, walking, balancing, eye‑hand coordination, finger dexterity, handling, wrist motion (preferred).
• Constantly plan, follow directions, read, write, use math, discriminate colors, work at various tempos or work rapidly, make decisions, concentrate, remember, attention to and observe details, use of ten key and personal computer, sitting, reaching, carrying, vision, hearing, stooping, and twisting.
• Constantly use mental alertness to achieve high level of accuracy in completing tasks (preferred).
• 2-4 years of gaming and/or marketing experience preferred.
• 1 year of casino experience is preferred.
• Previous experience with ACSC player rating system preferred.
• Excellent computer skills are required.
• Excellent communication skills and a friendly, outgoing personality are required.
• Ability to thrive in a team based environment.
• Must secure appropriate RI mandated gaming licenses (preferred).

Licenses & Certifications

• ServSafe Alcohol (preferred).

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.