Casino Host-2

Delta Downs; Vinton (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

A prominent gaming company seeks a Casino Host responsible for managing and nurturing relationships with high-value customers to enhance loyalty and visit frequency. The ideal candidate should possess a Bachelor's degree and have notable experience in customer service, particularly in the gaming industry.

Qualifications

• Minimum of three years progressive customer service experience required; gaming industry experience preferred.
• Flexibility to work various shifts, including evenings and weekends.
• Exceptional verbal and written communication skills required.

Responsibilities

• Manage high-value database customers through exceptional service standards.
• Develop strategic client relationships to increase visit frequency and customer loyalty.
• Resolve guest inquiries and administer complimentary services according to policy.

Skills

Communication

Customer Service

Interpersonal Relationship Management

Education

Bachelor's Degree or equivalent professional experience

Tools

Microsoft Office Suite

Player Tracking Systems

Salesforce

Job description

2 weeks ago Be among the first 25 applicants

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

The Casino Host position carries the critical responsibility of managing and maintaining relationships with our high-value database customers through the implementation of exceptional service standards. The incumbent will be tasked with developing strategic client relationships, increasing visit frequency, and cultivating customer loyalty through methodical outreach, personalized engagement, and meticulously coordinated events both on and off premises.

• Strategically develop and maintain an assigned player database while strictly adhering to established protocols and guidelines for player development
• Implement and execute comprehensive initiatives to acquire and retain high-value players through systematic channels including direct mail campaigns and targeted events
• Establish and cultivate professional relationships with distinguished guests, with particular emphasis on premium players
• Systematically address and resolve guest inquiries, requests, and concerns with utmost professionalism and efficiency
• Administer complimentary services with strict adherence to established company policies and procedures
• Execute player development activities and events, with dedicated focus on cultivating individual relationships to maximize customer retention
• Function as an exemplary professional representative at both on-property and off-site events to facilitate strategic customer acquisition
• Execute additional duties as directed by management to support departmental objectives and organizational goals
  
  

Qualifications

Required Qualifications:

• Bachelor's Degree or equivalent professional experience in a related field required
• Minimum of three years of progressive customer service experience required; gaming industry experience preferred
• Exceptional verbal and written communication skills with demonstrated leadership abilities and strong interpersonal relationship management capabilities
• Must demonstrate flexibility and availability to work various shifts, including evenings, weekends, and holidays
• Proficiency in Microsoft Office Suite and player tracking systems required; Salesforce experience preferred
• Must be eligible and able to obtain all necessary gaming certifications and licenses as required by state and local regulatory agencies
  
  

Note: All candidates must successfully complete required background checks and maintain required licenses throughout employment.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business

• Industries

  Gambling Facilities and Casinos

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