Casino Host

Casino Queen Marquette; Iowa (LA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading casino is seeking a Casino Host to provide exceptional service to VIP guests and ensure a favorable gaming experience. This role requires strong interpersonal skills, the ability to manage multiple priorities, and maintain confidentiality. Candidates with a high school diploma and gaming industry experience are preferred. Offering competitive pay and excellent perks, including tuition reimbursement and comprehensive health packages.

Benefits

Top industry pay

Tuition Reimbursement

401k with company match

Comprehensive health packages

Paid Time Off

Qualifications

• High school diploma or GED required; Bachelor's preferred.
• 2+ years of experience in sales/marketing is a plus.
• Must maintain a flexible work schedule.

Responsibilities

• Ensure consistent high-quality service to guests.
• Evaluate guests’ play to issue comps.
• Communicate with guests about services and promotions.

Skills

Guest Service Skills

Interpersonal Skills

Communication Skills

Education

High school diploma or GED equivalent

Bachelor’s degree in a business-related field

Gaming industry experience

Job description

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Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.

Looking For Perks? We’ve got you covered!

• Top industry pay
• Tuition Reimbursement
• 401k with company match
• Comprehensive health packages, including a free option for Full-time Team Members
• Paid Time Off
  
  
  

CASINO HOST

The Casino Host is responsible for identification, development, and maintenance of all VIP guests as well as for providing a favorable gaming experience for our guests.

ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.)

• Ensure consistent high-quality service to all our team members and guests.
• Maintain guest service standards and ensure team members perform those standards.
• Evaluate and rate guests’ play to issue comps.
• Maintain and manage a designated block of guests and meet established goals.
• Implement programs to increase rated play in table games and slots. Communicate verbally and in writing with guests regarding available services, promotions, and special events.
• Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, market plans, and team member and guest information.
• Must possess excellent phone etiquette skills and have the ability to make over 100+ cold calls per week or predetermined targeted goal.
  
  
  

Qualifications

• A high school diploma or GED equivalent is required.
• Bachelor’s degree in a business-related field, at least two years of experience in the sales or marketing field, or the equivalent combination of education and experience is preferred.
• Gaming industry experience is strongly preferred.
• Must possess excellent guest service skills to effectively deal with guests.
• Must possess excellent teamwork, interpersonal, customer service, written and verbal communication skills.
• Requires the ability to manage multiple priorities in a fast-paced environment.
• Must be able to maintain a flexible work schedule that includes nights, weekends and holidays.
• Must be able to obtain and maintain an Iowa Racing and Gaming Commission Class C license.
• Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
  
  
  

The Queen Casino & Entertainment and its affiliates are an equal opportunity employer

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Gambling Facilities and Casinos

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