Casino Host

Full House Resorts, Inc; Indiana (PA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading casino resort is seeking a Casino Host to develop VIP guest relations and ensure excellent customer service. This role involves managing guest experiences, resolving issues, and participating in promotional events. Candidates should possess strong customer service skills, a high school diploma, and be personable. The Casino Host will contribute significantly to guest satisfaction and loyalty, embodying the company's values of satisfaction, togetherness, appreciation, and recognition.

Qualifications

• 1-2 years related experience required.
• Ability to speak well and present information clearly.
• Indiana Gaming Commission Occupational License - Level 2 required.

Responsibilities

• Develop and sustain relationships with VIP guests.
• Resolve guests' problems/complaints promptly and courteously.
• Maintain strong communication across departments.

Skills

Customer service skills

Clear communication

Organized

Detail oriented

Outgoing

Education

High school diploma or GED

Tools

ACSC programs

Job description

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• Develop and sustain relationships with VIP guests.
• Introduce new VIP guests to the casino property.
• Develop new markets to target qualified players.
• Represent the casino at on and off property events.
• Empower to ensure guests’ problems / complaints are resolved in a prompt, courteous and effective manner.
• Reactivate inactive VIP patrons through direct contact (mail, telephone, e-mail etc.).
• Meet required goals for special events, advance hotel reservations and new player sign-ups.
• Provide complimentary amenities to guests who have attained the necessary level of play.
• Facilitate the effective management of information throughout the department and casino.
• Maintain strong communication with all company departments in order to complete assigned duties successfully.
• Assist with credit application process.
• Maintain a working knowledge of the casino facility and current and upcoming events on property; advice guests and employees.
• Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
• Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.
  
  

Job Details

Description

Essential Job Functions:

• Develop and sustain relationships with VIP guests.
• Introduce new VIP guests to the casino property.
• Develop new markets to target qualified players.
• Represent the casino at on and off property events.
• Empower to ensure guests’ problems / complaints are resolved in a prompt, courteous and effective manner.
• Reactivate inactive VIP patrons through direct contact (mail, telephone, e-mail etc.).
• Meet required goals for special events, advance hotel reservations and new player sign-ups.
• Provide complimentary amenities to guests who have attained the necessary level of play.
• Facilitate the effective management of information throughout the department and casino.
• Maintain strong communication with all company departments in order to complete assigned duties successfully.
• Assist with credit application process.
• Maintain a working knowledge of the casino facility and current and upcoming events on property; advice guests and employees.
• Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
• Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.
  
  

Other Job Functions

• Performs miscellaneous duties as assigned.
  
  

Job Qualifications

• Experience Required: 1 – 2 years related experience.
• Education Required: High school diploma or GED.
• Skills, Knowledge and/or Abilities Required: Ability to speak well and present information in a clear, concise manner; excellent customer service skills; basic computer skills, including ACSC programs; detail oriented and organized; outgoing and personable.
• Licenses, Certifications, Bonding, and/or Testing Required: Indiana Gaming Commission Occupational License - Level 2.
  
  

Other Specialized Requirements: Must be able to apply superior service quality characteristics – courteous, prompt, professional, and confidential. Professional appearance and presentation. Ability to use sound judgment, make quick decisions and deal with difficult guests. Knowledge of gaming regulations.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Gambling Facilities and Casinos

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