Restaurant Host - Guy Fieri's American Kitchen + Bar - Greensburg

Live! Casino Hotel; Greensburg (Westmoreland County); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading casino is seeking a dedicated Guest Services Associate to create a welcoming atmosphere for guests. This role involves greeting guests, ensuring compliance with service standards, and enhancing customer experience at our vibrant venue. Ideal candidates will have a high school diploma, RAMP certification, and excellent communication skills. Join us at Live! Casino Hotel to help provide unforgettable experiences in a fast-paced environment.

Qualifications

• Must be RAMP certified.
• Ability to read and understand seating charts.
• Required to work nights, weekends, and holidays.

Responsibilities

• Ensure a welcoming experience for guests upon arrival and departure.
• Maintain cleanliness and safety standards while providing fast service.
• Assist with special needs requests and ensure compliance with regulations.

Skills

Communication skills

Customer service skills

Basic mathematical skills

Education

High school diploma or equivalent

Job description

Overview

Function (Scope and Main Purpose of Job)

Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.

Responsibilities

Core Service Standards

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here

Specific Responsibilities and Duties

• Main duties include greeting customers as they arrive at the facility and thank them for their patronage upon departure.
• Should a party have special needs or request accommodations, the host ensures the group's requirements are met.
• Ensures compliance with all regulatory controls and the State Gaming Agency.
• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the company.
• Performs additional duties as assigned.
• Abides by company and department specific appearance standards.

Qualifications

Job Requirements (skills, knowledge, and abilities)

• Must be RAMP certified.
• Required to work nights, weekends, and/or holidays.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.

Educational Requirements

• High school diploma or equivalent or equivalent work experience in a high volume, service focused environment.

Physical Requirements

• Handling, carrying or lifting items weighing up to 20 pounds.
• Must be able to work in a smoke-filled environment.
• Ability to stand for long periods of times without sitting or leaning
• Ability to climb, bend, stretch, twist or reach with your body and arms, work under variable temperatures and noise levels
• Use of going up and down 31 stairs multiple times per day and elevators

Working Conditions

• 24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You may occasionally work in an environment where smoking is allowed.