Casino Host

PENN Entertainment; Hartford (CT); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a forward-thinking company that is transforming the entertainment industry! This exciting role as a Casino Host involves creating memorable experiences for guests, fostering a fun and engaging atmosphere, and building personal relationships with VIP players. You'll be part of a dynamic team that values career growth and offers a supportive environment. With a starting salary of $50,000 plus bonuses, this position is perfect for individuals with an outgoing personality who thrive in fast-paced settings. If you have a passion for hospitality and enjoy making people smile, this opportunity is for you!

Qualifications

• Must be 21 years of age and enjoy hosting others.
• Proficient in computer programs with a focus on sales and marketing.

Responsibilities

• Foster a fun environment and be a gracious host to guests.
• Provide personal service to VIP players and promote casino events.

Skills

Outgoing attitude

Enthusiastic attitude

Communication skills

Customer service

Education

Bachelor’s degree (B.A./B.S.)

Tools

Salesforce.com

Casino marketing programs

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

WE LOVE OUR WORK.

Casino Host’s typically average between $10,000 and $20,000 per year in bonuses based on quarterly performance.

• Responsible for fostering a fun environment.
• Responsible for being a gracious host to all guests and co-workers.
• Responsible for promoting a positive influence in the community and participating in company-sponsored events.
• Identify and develop personal relationships with new and first time guests.
• Provide personal service to assigned VIP players, issuing complementaries based on player ratings as needed.
• Contact guests personally and/or send correspondence to invite them to enjoy amenities and/or to special events.
• Host outside entertainment for our guests, such as professional sporting events, dinners, and theaters.
• Promote casino events via telemarketing and other communication.
• Communicate constantly with casino operations and other team members.
• Follow all safety rules.
• Adhere to departmental quality standards.
• Maintain compliance with the Gaming Board Rules, Standards and the company's System of Internal Controls and Sarbanes-Oxley requirements.
• Work within the guidelines established by the company.
• Other duties as assigned.

BRING US YOUR BEST.

• Must have an outgoing, energetic, and enthusiastic attitude.
• Must be 21 years of age.
• Must enjoy hosting others.
• Must be comfortable initiating conversations and creating a fun environment with our guests.
• Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university or commensurate experience required.
• Must be proficient in computer programs; prior experience with salesforce.com or casino marketing programs is preferred.
• Ability to communicate with internal and/or external guests.
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

STARTING SALARY

Starting at $50,000 annually, based on experience, plus commission (quarterly bonus program).

Equal Opportunity Employer