Casino Guest Experience Specialist

Zia Park Casino; Hobbs (NM); On-site; USD 38,970,000 - 52,724,000; Full time

Job summary

Zia Park Casino in Hobbs, NM is seeking a guest-service oriented team member to help greet guests, answer questions, and drive engagement. You will build relationships, promote casino programs, and support event coordination.

Responsibilities include handling hotel and dining requests, promoting promotions, and documenting guest interactions via Salesforce. The role emphasizes confidentiality and high-value guest care.

Qualifications

• Excellent guest service and interpersonal skills.
• Ability to multi-task and manage guest follow-ups.
• Strong verbal and written communication in English.

Responsibilities

• Provide outstanding guest service and promote company standards.
• Build relationships with guests and encourage visitation through personalized outreach.
• Assist guests with hotel, food, beverages, and special requests.
• Maintain knowledge of promotions, amenities, and events to inform guests.
• Document guest contacts and preferences in Salesforce and complete follow-ups.
• Collaborate with departments to meet high-value guest needs.
• Lead property tours and assist with events as needed.

Skills

Guest service

Relationship building

Communication

Phone outreach

Education

High School Diploma/GED

Tools

Salesforce

Job description

Zia Park Casino in Hobbs, NM is seeking a guest-service oriented team member to help greet guests, answer questions, and drive engagement. You will build relationships, promote casino programs, and support event coordination.

Responsibilities include handling hotel and dining requests, promoting promotions, and documenting guest interactions via Salesforce. The role emphasizes confidentiality and high-value guest care.