Casino Gaming Products Consultant

Synechron; Las Vegas (NV); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Flexible hybrid policy

RRSP employer contribution up to 4%

Udemy for Business access

Coaching opportunities

Job summary

Synechron is seeking a Professional Services Consultant to work on client casino systems installations and upgrades across the US with frequent travel. You will configure and train clients on proprietary software, ensuring successful implementation and ongoing support.

Ideal candidates have 2–5 years in casino operations consulting, strong communication and mentoring abilities, and must be able to obtain gaming licenses across jurisdictions.

Qualifications

• 2–5 years related experience and/or education required; Bachelor’s degree preferred
• Knowledge of casino operations, software configuration and implementation
• Strong presentation, mentoring and customer service skills
• Ability to travel 50–80% (frequent for weeks at a time)
• Able to obtain gaming licenses across jurisdictions

Responsibilities

• Assigned to client installations and upgrades for casino systems
• Configure, train, and support client proprietary software during installations and upgrades
• Troubleshoot upgrades and installations to ensure client satisfaction
• Develop individual development plans with management for growth

Skills

Customer service

Communication

Training & mentoring

Presentation skills

Casino operations knowledge

Travel readiness

Education

Bachelor's degree

Tools

Cage software

Table Manager

CTA

Dynasty ETG

Casino software suites

Job description

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17000+, and has 58 offices in 22 countries within key global markets.

Professional Service Consultants who are part of our Delivery Services team travel around the US, and in some cases around the world, working as the face to face consultant for Client’s proprietary systems at our client sites. Client’s software systems reach across multiple casino operational areas and casino software platforms. Client’s Professional Services Consultants analyze customer's business operations, help customers implement new software by guiding them through the configuration and training process and then provide first level support during the user acceptance testing and project implementation.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Las Vegas, NV is $80K - $90K & benefits (see below).

The Role

Responsibilities:

Your involvement as a Professional Services Consultant will allow you to gain the latest knowledge in gaming software products as well as work directly with our customers thus keeping your interpersonal and casino operational skill set fresh and current. After the first year, you will have gained the necessary skill set required to perform the Business Analysis, Consulting, Training and Support for our Professional Services Consultant functions (PSC).

• As a PSC you will be assigned to Client domestic systems installations, and upgrades for any of the twenty plus Client Gaming Systems software applications.
• Utilize the latest technology for configuring, training, and supporting Client proprietary software as it relates to installations and upgrades. Ensuring you and Client remain the leader in the industry contributing to Client’s bottom line.
• Put your superior analytic and troubleshooting skills in play by solving problems with upgrades and new installations helping the Systems Delivery Services team triumph with 100% client satisfaction.
• You and your Manager will identify what your passion is and make sure an individual development plan is created that helps you grow in your passion area.

Requirements:

Provide professional services consulting around casino business operations, analysis, mentoring, training and support to casino operators on Client gaming systems products,

• 2 to 5 years related experience and/or education required, Bachelors degree preferred
• Technical responsibilities include knowledge of casino operational business practices, problem identification, software configuration & implementation, testing, training and support
• Technical aptitude, professional presentation skills and superior customer service skills required
• Previous experience providing Mentoring, Training, and Support with software integration requiring varied interpersonal and technical skills
• Must be able to work cross functionally with Product Management, Engineering, Course Development, Support and Technical Training Support Services regarding Product Development, Documentation & Internal Training and Readiness
• Technical aptitude, professional presentation skills, and superior customer service skills required
• Ability to travel on average 50% but up to 80% (frequent and extended for multiple weeks at a time)
• Must be at least 21
• Must be able to stand for a full shift
• Must pass a background check
• Must be able to obtain required gaming licensing approvals with multiple jurisdictions required
• Available to work some weekends/holiday's
• Work overtime as required
• Credit check required

Experienced with:

• Client Software Experience in one or more of the below areas a plus;
• Casino Cage - EZPay, Cage and Table Accounting (CTA)
• Casino Marketing and/or Player Loyalty- Patron Management, Various Bonusing products
• Casino Table Games - Cage and Table Accounting (CTA), Table Manager
• Various other Casino Gaming Products - Tournament Manager, Dynasty ETG
• History of Developing working relationships with all levels of casino personnel from front line staff to General Managers, Directors and Executives
• May participate in sales and proposal presentations in addition to completing ongoing team account activities
• Experience in Casino Operations in a gaming related area a plus
• Experience with training others: Training delivery methods include; instructor led training (ILT), on the job training (OJT) and remote virtual instructor led training online (VILT)
• Ability to travel internationally a plus

Preferred skills:

• Build collaborative relationships both internally and externally
• Decision making to identify and understand situations; identify opportunities to proactively resolve.
• Personal energy to proactively address situations and adopt a positive approach; resilience in front of change and obstacles.
• Self-leadership to continuously learn and develop oneself
• Foster innovation
• Performance is typically measured by delivery of agreed solutions within budgeted hours

We offer:

• A multinational organization with 58 offices in 22 countries and the possibility to work abroad.
• 10 days of paid annual leave plus an additional 10 days of personal leave (floating days and sick days).
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-term disability.
• Flexible hybrid policy.
• RRSP with employer’s contribution up to 4%.
• A higher education certification policy.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A truly diverse, fun-loving and global work culture.

S YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.