Casino Game Technician: Keep Machines Running

Wind Creek; Northern (KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Wind Creek Hospitality in the United States seeks a Gaming Technician I to maintain the operational order of all gaming machines and related equipment, ensuring uptime and guest satisfaction.

Candidates should have at least a High School diploma or GED, 1–2 years in casino gaming or IT, be able to lift 50–150 lbs, and be willing to work nights, weekends, and holidays; Florida Gaming License required or ability to obtain.

Qualifications

• High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Must be able to lift and maneuver at least 50 lbs
• Must be able to lift a minimum of 150 pounds using a dolly
• Must successfully pass job interview, including a guest service audition
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a Florida Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

Responsibilities

• Reviews and analyzes reports related to game equipment performance
• Prepares and tests gaming machines
• Maintains a sense of urgency in responding to calls for assistance or when dispatched
• Conducts scheduled preventive maintenance on all assigned electronic bingo gaming devices
• Moves and installs machines as needed
• Researches and diagnoses game equipment malfunctions
• Troubleshoots, reads meters and performs regular maintenance
• Communicates all information to fellow Technicians and Game Management
• Takes initiative to ask for and offer help to guests, co-associates and management
• Works closely with Vendor Technicians
• Adheres to Company and Departmental Expectations
• Helps maintain a working inventory of parts and supplies
• Other duties & responsibilities as assigned
• One (1) year experience in a casino Gaming or casino IT department (Class II or Class III)– preferred
• OR two (2) years’ experience working with computers or electronics– preferred
• Must be able to lift and maneuver at least 50 lbs
• Must be able to lift a minimum of 150 pounds using a dolly
• Must successfully pass job interview, including a guest service audition
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a Florida Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

Education

High School diploma or GED

Job description

Wind Creek Hospitality in the United States seeks a Gaming Technician I to maintain the operational order of all gaming machines and related equipment, ensuring uptime and guest satisfaction.

Candidates should have at least a High School diploma or GED, 1–2 years in casino gaming or IT, be able to lift 50–150 lbs, and be willing to work nights, weekends, and holidays; Florida Gaming License required or ability to obtain.