Casino Food & Beverage Server — Fine Dining & Bar

Harrah's Northern California; Ione (CA); On-site; USD 46,000 - 58,000; Full time

Job summary

Harrah’s Northern California is seeking a friendly, knowledgeable server for Louie Oliver’s to deliver food and beverage orders with precision and a guest-first attitude. You will greet guests, take orders, and collaborate with bartenders to ensure a seamless dining experience in a fast-paced casino restaurant.

Ideal candidates have at least one year of F&B service, strong knowledge of beers, wines, liquors, and drink recipes, and excellent English communication.

Qualifications

• Required 1-year previous food and beverage service experience including tray service.
• Must be 21 years of age.
• Required extensive knowledge of beers, wines, liquors, and drink recipes.
• Required basic math skills including ability to count money and present correct change.
• Must be able to initiate and engage in conversation in a professional and friendly manner.
• Must possess excellent customer service and communication skills.

Responsibilities

• Greets guests by name when known and occasionally seats guests and makes them feel welcome and special.
• Anticipate guest needs and provide exceptional service throughout their visit.
• Writes down food and beverage orders.
• Collaborate with bartenders and other team members to deliver a seamless dining experience.
• Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests.
• Enters orders into computer system, expedites drink orders from bar and serves to guests; picks up food orders from kitchen area and serves to guests.
• Performs routine server station work such as preparing toast, dressing salads, ladling soup for guest’s orders, etc.
• Delivers table set-ups with food order and clears away in a timely manner.
• Assists other servers and server assistants as necessary.
• Clears and cleans tables and work area as needed.
• Performs all side work as assigned.
• Ensures breakdown of station at end of shift along with daily cleaning tasks.
• Has complete knowledge of menu, prices, and drink recipes.
• Wears proper attire in a neatly groomed fashion according to unit standards.
• Takes responsibility for handling guest complaints, resolving with or without management assistance.
• Prepares and delivers check to guest, processes guest payment for guest at the table and closes check in computer system in a timely manner.
• Memorize and describe specials, promotions, and menu items to guests.
• Up-sell and recommend additional menu items or drinks to enhance guest experience.
• Actively promotes casino events and promotions.
• Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines.
• Gives guests a warm farewell when they are leaving.
• All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily.
• Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.
• Must be able to get along with co-workers and work as a team.
• Ability to read, write, speak, and understand English
• Must be able to respond to visual and aural cues
• Must present a well-groomed, professional appearance
• Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies, and procedures
• Must be able to work a varied schedule including holidays, nights and weekends as needed
• Must be able to work a reasonable amount of overtime when required.
• Perform other duties as assigned

Skills

Customer service

Communication

English proficiency

Conversation skills

Job description

Harrah’s Northern California is seeking a friendly, knowledgeable server for Louie Oliver’s to deliver food and beverage orders with precision and a guest-first attitude. You will greet guests, take orders, and collaborate with bartenders to ensure a seamless dining experience in a fast-paced casino restaurant.

Ideal candidates have at least one year of F&B service, strong knowledge of beers, wines, liquors, and drink recipes, and excellent English communication.