Casino Food Server & Guest Experience Specialist

Harrah's Northern California; Ione (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Harrah’s Northern California is seeking a friendly, detail-oriented server in Louie Oliver’s to deliver food and beverages with precision and care. You will greet guests, take orders, and collaborate with bartenders to ensure a seamless dining experience.

Experience in food and beverage service, knowledge of beers, wines, and cocktails, and strong guest communication are required. You’ll work in a fast-paced casino restaurant and contribute to a memorable guest experience.

Qualifications

• 1 year of food and beverage service experience including tray service.
• Must be 21 years of age.
• Extensive knowledge of beers, wines, liquors, and drink recipes.
• Basic math skills including ability to count money and present correct change.
• Casino restaurant/bar experience preferred.
• Knowledge of or familiarity with fine dining/steakhouse menus preferred.
• Must be able to initiate and engage in conversation in a professional and friendly manner.
• Must possess excellent customer service and communication skills.

Responsibilities

• Greet guests by name when known and occasionally seat guests and make them feel welcome and special.
• Anticipate guest needs and provide exceptional service throughout their visit.
• Writes down food and beverage orders.
• Collaborate with bartenders and other team members to deliver a seamless dining experience.
• Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests.
• Enters orders into computer system, expedites drink orders from bar and serves to guests; picks up food orders from kitchen area and serves to guests.
• Performs routine server station work such as preparing toast, dressing salads, ladling soup for guest’s orders, etc.
• Delivers table set-ups with food order and clears away in a timely manner.
• Assists other servers and server assistants as necessary.
• Clears and cleans tables and work area as needed.
• Performs all side work as assigned.
• Ensures breakdown of station at end of shift along with daily cleaning tasks.
• Has complete knowledge of menu, prices, and drink recipes.
• Takes responsibility for handling guest complaints, resolving with or without management assistance.
• Prepares and delivers check to guest, processes guest payment for guest at the table and closes check in computer system in a timely manner.
• Memorize and describe specials, promotions, and menu items to guests.
• Up-sell and recommend additional menu items or drinks to enhance guest experience.
• Actively promotes casino events and promotions.
• Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines.
• Gives guests a warm farewell when they are leaving.
• All team members will follow the Everyone Greets Everyone (EGE) policy.

Skills

F&B service

21+ eligibility

Beverage knowledge

Math skills

Casino experience

Fine dining familiarity

Customer service

Job description

Harrah’s Northern California is seeking a friendly, detail-oriented server in Louie Oliver’s to deliver food and beverages with precision and care. You will greet guests, take orders, and collaborate with bartenders to ensure a seamless dining experience.

Experience in food and beverage service, knowledge of beers, wines, and cocktails, and strong guest communication are required. You’ll work in a fast-paced casino restaurant and contribute to a memorable guest experience.