Casino Floor Supervisor - Games Oversight & Guest Service

Treasure Island Hotel & Casino; Nevada (IA); On-site; USD 45,000 - 60,000; Full time

Job summary

Treasure Island Hotel & Casino is seeking a Casino Supervisor to oversee games, players and dealers, ensuring accuracy and protection of the game. You will supervise guest service delivery aligned with brand standards and measure bankrolls across shifts.

The role requires supervisory experience, knowledge of dealing games, and ability to use casino systems. A Gaming Registration is required or obtainable. This on-site position emphasizes professional conduct and teamwork.

Qualifications

• At least one year supervisory experience or two years dealing multiple games.
• Knowledge and ability to deal the assigned games.
• Ability to input and extract player information into casino computer systems.
• Must have or be able to obtain a Gaming Registration.
• Professional appearance and demeanor.

Responsibilities

• Observe all games, players and dealers to ensure accuracy of game and game protection.
• Supervise the delivery and measurement of guest service consistent with the company's core service standards and brand attributes.
• Verify all bankrolls from previous shifts to ensure accuracy.
• Monitor games and maintain appropriate game pace.
• Provide the utmost in customer service by answering questions, resolving disputes and fulfilling requests.
• Assist in training and evaluating subordinate employees in a fair and equitable manner.
• Accurately track player actions by noting buy-ins, length of play, win/loss and average bet.
• Operate all games in accordance with all gaming laws, Title 31 and company policies.
• Verify the accuracy of all documents signed and ensure all procedures are accurately followed.
• Communicate all pertinent information to management in a timely and responsible manner.
• Maintain proper bankroll levels to accommodate existing or anticipated play.
• Notify management immediately of any unusual gaming activity.
• Monitor guest flow and notify management when adjustments to open table games are needed.
• Create a work environment which promotes teamwork, recognition, mutual respect and employee satisfaction.
• Perform all duties as deemed necessary for the success of the department.

Skills

Supervisory experience

Game dealing knowledge

Casino systems input/extraction

Professional appearance

Job description

Treasure Island Hotel & Casino is seeking a Casino Supervisor to oversee games, players and dealers, ensuring accuracy and protection of the game. You will supervise guest service delivery aligned with brand standards and measure bankrolls across shifts.

The role requires supervisory experience, knowledge of dealing games, and ability to use casino systems. A Gaming Registration is required or obtainable. This on-site position emphasizes professional conduct and teamwork.