Casino Floor Service Lead

Parkwest Casinos; Rancho Cordova (CA); On-site; USD 22,000 - 26,000; Full time

Job summary

Parkwest Casinos in Rancho Cordova, CA is seeking a Floor Service Representative to enhance guest experience on the casino floor. You will lead staff, rotate dealers, and enforce on-table policies while delivering outstanding service.

The ideal candidate has a strong hospitality background, flexible evenings and weekends, is 21+, and can pass background and drug checks. The role requires attention to game integrity and adherence to house rules.

Qualifications

• High school diploma, GED, or equivalent.
• Open availability; evenings, weekends and holidays.
• Must be 21 years old or older.
• Must provide evidence of U.S. employment eligibility.
• Must pass a mandatory drug test and background/credit checks.

Responsibilities

• Establish and adjust betting limits to maximize table revenue.
• Know when and why to open tables.
• Learn Park West Casino house rules, policies and procedures.
• Maintain game integrity with consistent table rulings.
• Provide exemplary guest service to guests daily.

Skills

Customer service

Hospitality

Leadership

Communication

Education

High school diploma or GED

Job description

Parkwest Casinos in Rancho Cordova, CA is seeking a Floor Service Representative to enhance guest experience on the casino floor. You will lead staff, rotate dealers, and enforce on-table policies while delivering outstanding service.

The ideal candidate has a strong hospitality background, flexible evenings and weekends, is 21+, and can pass background and drug checks. The role requires attention to game integrity and adherence to house rules.