Casino Floor Operations Lead - Guest Experience & Compliance

Truckee Gaming, LLC; Nevada (IA); Hybrid; USD 45,000 - 70,000; Full time

Job summary

Truckee Gaming, LLC on the casino floor and food and beverage operations seeks a hands-on manager to supervise staff, ensure guest service excellence, and uphold regulatory compliance.

You will train employees, coordinate with Security and HR, manage cash handling, and maintain high standards of cleanliness and performance in a fast-paced environment.

Must be 21+, with strong math, English communication, and ability to work under pressure.

Qualifications

• Demonstrated experience in customer service and staff supervision.
• Strong verbal and written communication skills in English.
• Ability to lead a team and resolve conflicts promptly.
• Experience with cash handling and financial controls.

Responsibilities

• Administer policies across casino floor and food & beverage operations.
• Train staff to meet customer service and appearance standards.
• Control cash handling and reconcile according to policies.
• Inspect machines and equipment for cleanliness and proper operation.
• Assist in casino marketing activities and promotions.
• Ensure compliance with federal, state, and local regulations.

Skills

Customer service

Communication

Leadership

Cash handling

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Truckee Gaming, LLC on the casino floor and food and beverage operations seeks a hands-on manager to supervise staff, ensure guest service excellence, and uphold regulatory compliance.

You will train employees, coordinate with Security and HR, manage cash handling, and maintain high standards of cleanliness and performance in a fast-paced environment.

Must be 21+, with strong math, English communication, and ability to work under pressure.