Casino Floor Collector & Guest Services

Louisiana Truck Stop and Gaming Employees; Haughton (LA); On-site; USD 24,000 - 34,000; Full time

Job summary

Louisiana Truck Stop and Gaming Employees in Haughton, LA is seeking a Collector to manage the collection processes, maintain accurate cash levels, and support the casino’s daily operations. The role requires attention to detail, reliability, and the ability to work flexible hours including nights and weekends.

The ideal candidate will handle customer inquiries, assist players with game operations, and adhere to security protocols while following all laws and company policies.

Qualifications

• Must be able to multitask in a fast-paced environment.
• Able to stand for extended periods and lift up to 50 pounds.
• Demonstrates punctuality and reliability in attendance.

Responsibilities

• Collection of Video poker, ATMs and kiosk devices
• Completing paperwork
• Welcome customers warmly, provide efficient service and address inquiries promptly while expressing gratitude for their business.
• Operate the cash bank following company standards, maintain accurate cash levels, and adhere to laws and policies on age-restricted products.
• Ensure availability of fresh food and beverages and maintain cleanliness and appearance standards in the casino.
• Implement safety and security protocols, promptly report any issues, and promote special promotions to customers.
• Assist customers in understanding how to play the games on the machines.
• Handle customer requests, complaints, and vendor concerns professionally, report incidents promptly.
• Follow company policies and procedures and maintain quality standards in all tasks.
• Be flexible with your duties and schedule to support the casino's operational needs.
• Uphold and embody the company's core values consistently.

Skills

Multitasking

Stand for long periods

Attention to detail

Communication

Mathematical skills

Job description

Louisiana Truck Stop and Gaming Employees in Haughton, LA is seeking a Collector to manage the collection processes, maintain accurate cash levels, and support the casino’s daily operations. The role requires attention to detail, reliability, and the ability to work flexible hours including nights and weekends.

The ideal candidate will handle customer inquiries, assist players with game operations, and adhere to security protocols while following all laws and company policies.