Casino Operations & Collections Specialist

Louisiana Truck Stop and Gaming Employees LLC; Haughton (LA); On-site; USD 17,000 - 25,000; Full time

Job summary

Louisiana Truck Stop and Gaming Employees LLC is seeking a Collector in Haughton, LA who will manage video poker, ATM and kiosk collections, handle cash banks, assist customers, and maintain casino cleanliness. The role requires flexibility for nights, weekends and holidays, with strict adherence to safety and regulatory policies.

Ideal candidates demonstrate punctuality, reliability, and ability to multitask in a fast-paced environment while following instructions and company procedures.

Qualifications

• Must be at least 21 years old.
• Clear background check with no felonies or misdemeanors related to theft or gaming violations.
• Able to multitask, stand for extended periods, lift up to 50 pounds, and perform physical tasks.
• Proficient in basic language and mathematical skills.
• Able to understand and follow instructions, memos, and correspondence.
• Available to work flexible hours, including weekends, nights, and holidays.
• Demonstrates punctuality and reliability in attendance.

Responsibilities

• Collection of Video poker, ATMs and kiosk devices.
• Completing paperwork.
• Welcome customers warmly, provide efficient service and address inquiries promptly while expressing gratitude for their business.
• Operate the cash bank following company standards, maintain accurate cash levels, and adhere to laws and policies on age-restricted products.
• Ensure availability of fresh food and beverages and maintain cleanliness and appearance standards in the casino.
• Implement safety and security protocols, promptly report any issues, and promote special promotions to customers.
• Assist customers in understanding how to play the games on the machines.
• Handle customer requests, complaints, and vendor concerns professionally, report incidents promptly.
• Follow company policies and procedures and maintain quality standards in all tasks.
• Be flexible with your duties and schedule to support the casino's operational needs.
• Uphold and embody the company's core values consistently.

Skills

Attention to detail

Multitasking

Physical stamina

Math skills

Instruction following

Punctuality

Reliability

Flexible hours

Customer service

Background check ready

Job description

Louisiana Truck Stop and Gaming Employees LLC is seeking a Collector in Haughton, LA who will manage video poker, ATM and kiosk collections, handle cash banks, assist customers, and maintain casino cleanliness. The role requires flexibility for nights, weekends and holidays, with strict adherence to safety and regulatory policies.

Ideal candidates demonstrate punctuality, reliability, and ability to multitask in a fast-paced environment while following instructions and company procedures.