Casino Compliance Representative 1 Pgcb

Commonwealth-of-Pennsylvania; Philadelphia (Philadelphia County); On-site; USD 51,000 - 62,000; Full time

Job summary

The Commonwealth of Pennsylvania is seeking a Casino Compliance Representative 1 to monitor licensed gaming operations and help protect the public by ensuring the integrity of legalized gaming. This role involves observing operations, analyzing information, preparing incident reports, and assisting patrons with the self-exclusion process.

The position is full-time (40 hours/week) with no telework. The starting annual salary is $56,541, and employment is contingent on a background investigation

Qualifications

• Two years of experience performing gaming assignments related to slot machines, gaming software, surveillance or sports wagering.
• An equivalent combination of experience and training.

Responsibilities

• Observe Operations: Monitor staff and patrons to verify compliance with rules, procedures and controls.
• Utilize Industry Systems: Work with electronic and manual recording systems and casino devices.
• Analyze Information: Review recordings and reports to identify issues needing action.
• Prepare Reports: Write incident reports communicating findings and recommendations.
• Assist Patrons: Respond to questions and help patrons with self-exclusion.
• Support Enforcement Actions: Refer or recommend actions to authorities.

Skills

Gaming experience

Education

Associate’s Degree in criminal justice, accounting or gaming related field

Job description

Do you want to be part of a dedicated team that values fairness, accuracy, and public service? Apply for this Casino Compliance Representative 1 position with the Pennsylvania Gaming Control Board. This role monitors licensed gaming operations to help us protect the interest of the public by ensuring the integrity of legalized gaming. Step into a role where every day offers new challenges and real opportunities to contribute to public trust.

This position monitors licensed gaming operations for compliance with laws, rules, procedures, and internal controls to ensure the integrity of legalized gaming. As a Casino Compliance Representative 1, you will perform the following duties:

• Observe Operations: Monitor activity of staff and patrons to verify compliance with rules, procedures, controls, and other requirements
• Utilize Industry Systems: Work with electronic and manual recording and information systems as well as casino gaming devices including slot machines
• Analyze Information: Review recordings, reports, and other documentation to identify issues that may require further action
• Prepare Reports: Write incident reports to communicate findings, potential violations, and recommendations for next steps when appropriate
• Assist Patrons: Respond to questions and help patrons with self-exclusion process as needed
• Support Enforcement Actions: Refer or recommend administrative, legal, or criminal actions to the appropriate offices or authorities

Work Schedule and Additional Information:

• Full-time employment
• Shift work, 40 hours per week
• Telework: You will not have the option to telework in this position.
• Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $56,541 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

• Two years of experience performing gaming assignments related to slot machines, gaming software, surveillance or sports wagering; or
• Associate’s Degree in a criminal justice, accounting or gaming related field; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Two years of experience in incident report writing

Legal Requirements:

• Employment is contingent upon the completion of a Personal History Questionnaire with a thorough background investigation, including drug screening and the subsequent review and approval by the Board.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.